Ruth's Foundations Shop — Local services in Eugene

I have never had a more uncomfortable experience bra shopping than when I went to this store. I had been looking for a smaller band size that is not usually offered in department stores, so I found this place through a Google search and thought I would give it a try. To start off, all of the bras looked like something my great-grandma would wear, but I decided to see if they had any in the size I was looking for anyway. There were only a few bras in my size and I had decided I would try two of them on even though they were kind of "meh" looking. The lady working there took me back to the dressing rooms and then started giving me other bras in my size to try on, even though I told her I only came to look for my specific size. She then kept poking her head in the dressing room while I was trying on bras and giving me incorrect information about how a bra should fit. She told me that because I was using the loosest hook, I should go up a band size. Um, no. You're supposed to use the loosest hook when you first bra a buy, that way you can adjust it as it stretches out over time. She kept insisting my band was too tight when it wasn't (I could comfortably put two fingers between it and my back) and kept giving me bras with looser bands. Despite me telling her that I was comfortable with the smaller band size and did not want to go up, she kept trying to convince me. I know what size I am and I know how a bra should fit and I found it extremely rude that she kept insisting on putting me in a bra that was the wrong size after I kept telling her they wouldn't fit. However, that wasn't even the worst part of my experience. After I left and had started walking towards my bus stop, another lady working at the store started yelling and running towards me. I turned around with a confused look on my face and she then said "I don't mean to be rude, but you didn't leave any bras in the dressing room." Um, yeah, that's cause I try to be a polite shopper and put things back where I found them after I try them on. I couldn't believe was accusing me of stealing a bra that I didn't even like! I told her that I hung it back up on the rack where I found it and if she didn't believe me, she could check my bag (although it was pretty obvious I wasn't smuggling a bra with me). She then tried to explain how they have had problems with people stealing in the past. I seriously can't imagine why because all of their bras are really ugly. I can guarantee you if someone my age were to steal a bra, it would not be from this store. Overall, this was a horrible experience and I would not recommend this store to anyone. The two ladies working there are rude, uptight and do not know what customer service is. They also seem to use the traditional "add four" sizing when finding your bra size, which is really archaic and incorrect. After this store, I went to Freudian Slip downtown (which is where I should have went to begin with) and the lady working there was really friendly and helpful and found me a cute bra in my size within five minutes...

Multiple attempts to reach them with an insurance question for specialty bras. It's fine if they didn't have an answer, but responses at all are a courtesy. Messages left and never responded to. Finally went in to explore and was thrilled at what looked like such a great diversity of product. A woman with bleach blonde shoulder length hair approached me and quite aggressively asked if I needed help. Not in that kind sort of way, but as if I were somehow doing something wrong. I let her know I'd tried calling several times and not heard back. Instead of any normal apology or acknowledgment she barked "What do you want?". It was really rude and embarrassing. I told her I did have a question regarding insurance and product, which is why I'd tried reaching them. My doctors nurse had referred me. I lowered my voice hoping she would match or mirror mine. I'm generally private. Again she raised her voice and asked what insurance I have. The whole store of folks shopping turned around. I just wanted to relay my personal info and conundrum without the whole store knowing it. I was uncomfortable. I went as far as to say " don't understand the challenges in this interaction we're having or why this abrasiveness." I would have been a patron possibly with or without insurance covering product but this interaction is more than I would seek out again. I said it seemed pretty normal customer service to at least have the fact I'd tried to reach them multiple times acknowledged. She just looked at me like I was a big bug like to squash. I asked if there was a manager and she just said "she's not here" and gave me nothing solid to reach her... So, I'll be sure to let my primary care know just how blah bad my experience was with where they'd referred me. Because nobody seeking information for health reasons should be having that kind of rudeness adding to their stress. Ruth's, you totally receive a D minus from me. Ive worked customer service and retail and this just isn't how to treat a potential new customer and patron. I'm updating this to say I did in fact attempt to go in again and it was the same terrible service without my...

My 65 year old mother, who just survived breast cancer might I add, went into this shop from a recommendation from her PT. They thought that this shop could help my mom find a different bra that would help her with some of her current issues.

When my mom went in there was an older women there assisting customers. She was SUPER rude to my mom! Called her fat multiple times, told her she had a "big belly." She then kept saying they didn't have anything that my mom was looking for but then proceeded to suggest double sided sticky tape.

My mom hasn't been able to handle social situations well lately due to the chemo and radiation. She struggles to get words out at times so the lady proceeded to put a bunch of double sided sticky tape on my mom's skin and clothes, used a quarter of the roll then turned to my mom and asked if she was paying for the rest.

My mom did end up buying the tape, guilt I believe more than she wanted it. When my mom got home she discovered she had a rash and her skin tore a bit when she went to remove the tape and she said that it was put on so thick that it took her almost an hour to remove it all.

Basically, I would never recommend this place to anyone! My mom was super understanding during this all considering she was called fat and basically conned into buying something she...