I went to Eugene to visit my best friend and find my wedding dress for my upcoming “mad hatter-themed “ elopement. The first place my friend took me to was Savona’s boutique. First off, Savona was so kind, welcoming and attuned to my needs. She exudes this warm energy that is so disarming and authenticates her desire (and skill) to help you find whatever you may be looking for.
Among many other things, I purchased a beautiful, one of a kind skirt that was exactly what I was looking for. I unfortunately ended up not keeping it as it didn’t flow well with other pieces that I bought for my wedding. I called the store from Boulder, CO (where I live) to explain the situation and ask if my best friend could come by and exchange it for me.
Not only did Savona remember me, but she remember that I was in love with these stealy bell bottoms that were so popular that my size was unavailable at the time that I was in town and in her store . She went above and beyond to let me know that she had restocked the bell bottoms and had my size available! I am now able to exchange the skirt for the bell bottoms that I was dying to have! My friend is handling the exchange process as I do not live in Eugene which Savona understands and is working with us to make this exchange happen!
Long story short…her boutique is curated with gorgeous pieces of clothing, art work, jewelry, and gifts that are one of a kind. With that being said, it’s Savona’s attentiveness and customer care that has made me into a life long...
Read moreOne of the pleasures of being able to visit a brick and mortar shoppe is the ability to “experience” the wares, so to speak. Whether it is to smell the candles or incense, feel the textures of soft cottons and luxurious silk fabrics of clothing, et cet. And the wonderful and personalized service you receive, making you feel special and taken care of. This is what I experience every time I visit Savona’s. I’ve been a happy patron of many years and it is a joy to come by and browse the beautiful and carefully curated merchandise. Prices are great and economical, quality standards continue to be high and service impeccable. The clothing selection of women and men’s clothing is unique (with many sizes, a rarity these days!) and beautiful: dresses, skirts, pants and t-shirts, kimono and dusters, blouses. Mostly natural fibers, which is always a plus. Plus delightful items for the home, tapestries and objet d’art, jewelry. It’s like visiting an enchanting shoppe in Casablanca...
Read moreI went in here with my sister a few months ago and we were immediately told by the cashier that she was in a bad mood because of stupid customers who had come in. My sister and I love shopping for interesting clothes so we were apologetic and tried to be welcoming and diffuse the situation. I tried on some clothes after browsing and was immediately yelled at and almost had my privacy curtain opened by here. She reported I had not told her I was trying on clothes. Which I had. Then as we were talking about clothes and my workplace she began to tell me I was wrong about everything I was saying. Even about current news that was deemed factual at the time and police reports had come out about it. We put the clothes back on the rack that we were going to buy and we then proceeded to leave the store.
I dont believe I'll go back to this store again because of the blant disregard for us and our wellbeing as customers.
I hope you improve...
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