I want to like shopping here because I love Madewell itself, but I cannot get past the employees who will look you directly in your face and not speak, specifically the two younger women. It’s really sad because there’s another employee with gray/white hair and glasses who goes out of her way to be friendly and welcoming, but when she’s not around the atmosphere in the store is not my vibe. If it weren’t for the fact that there are no other Madewells in our area, I wouldn’t shop there. Saying hello is bare minimum customer...
Read moreI love madewell jeans but unfortunately the shopping experience was tainted by the employees. I was the ONLY customer in the store at the time and when I went to check out the THREE employees working at the time stared right at me and turned away and continued their conversation for at least 1-2 minutes. I almost thought they weren’t employees so I didn’t say anything. I never leave bad reviews but as a customer service worker myself this was terrible service for a place that...
Read moreWent to Madewell at Promenade for denim alterations for pair of jeans I purchased online. Staff was really attentive and friendly. The jeans I purchased were so long and I’m so excited by the free alterations on the jeans I bought. Went back a week later and the staff (different people) were friendly and nice to chat with. Alterations are perfect and I grabbed a $128 merino cardigan on sale for $23! Feeling pretty happy with...
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