GameStop — Local services in Fairfield

Before visiting this store, I called to inquire about their policy regarding an online promotion: spending $250 qualifies for a $25 discount upon in-store pickup. The representative assured me that they indeed honor this promotion. Regrettably, despite my preference for this particular store due to its stock availability, my experience upon arrival was profoundly disappointing. The only representative present is the person in the image, demonstrating an unacceptable level of rudeness and lack of professionalism.

So I approached him with the intention of showing the items I wished to purchase on my phone, I was met with a curt response: "whatever we have on the wall, that's it." This attitude displayed a complete disregard for customer service. I ignored the attitude and proceeded to locate the items myself, noting that they were also on sale. Upon bringing them to the counter, the total rang up to $277, entitling me to the $25 discount, thus totaling $252, consistent with the amount displayed on my phone.

Politely, I inquired whether the discount had been applied. In response, he dismissively retorted, "you already have plenty of discounts." I reiterated that the items were on sale, attempting to show him the expected total on my phone. However, he exhibited no interest in assisting or even acknowledging my concern. Abruptly, he became confrontational, stating, "Do you want them or not? If not, just get out of my store!"

Confused by this sudden turn of events, I questioned why the advertised promotion on their website was not being honored. His response was to begin removing the items from the counter and proceeding to serve the next customer. Subsequent research revealed similar accounts of poor customer experiences with the same individual.

Whether this location operates as a franchise or not, whether he is the manager or the owner, such behavior is wholly unacceptable in a retail environment. It is disappointing to witness such a disregard for the principles of customer service, particularly in an establishment aimed at providing entertainment for children. I implore @GameStop to take appropriate action regarding this individual. To save yourself a day, I advise against visiting if you encounter this person behind...

Went there recently to preorder some games where we met the new manager/employee that wears glasses (Don't have his name). He tried to help us, but said that he couldn't find the game that we were looking for, but it was for preorder on their website, we showed him the game cause he kept saying that game wasn't showing and coming up as something else. He then got frustrated at us cause he refused to type in the keyword, he kept looking up "Nintendo" and told us to come behind the counter and look for it ourselves. This was my go to spot for GameStop for a while until this employee started to work here. Every time I went and he was there he was rude, didn't ever want to answer questions and told us to do his job for us in a sarcastic manner. GameStop should look into his behavior and retrain him or let him go, he seems to not want to work there by how he treats customers. I refuse to go to this GameStop as long as this employee is...

I went into GameStop Fairfield,Ca and there was a woman near the door as I walked in. I believe she was doing inventory not sure though. I said hello and she didn’t reply. I said hello to the guy Nick who was behind the counter and he didn’t reply either. I’ve never seen either of these people there and I visit GameStop a lot and make purchases all the time. Nick wouldn’t let me use my Klarna, sezzle or QuadPay as I do whenever I’m at GameStop and he and the woman both gave me unwelcome vibes. I promised myself not to purchase if I ever return and see either of them again. I’m normally greeted by a gentleman that’s normally there and I haven’t caught his name but he usually opens the store has great customer service and he’s very helpful and a multitasker. Nick I believe is a lead and he...