Diana at the front desk ruined our experience. We showed up 30 minutes early for set up of our party as they stated we could on the phone. When we arrived, Diana rudely and loudly shouted at us to wait and check in only after the entire party arrives first. We waited for our entire party to arrive and checked in as she said. It's now 30 minutes later and the start of our party time; we ask again about our room's availability ONLY to put the birthday cake down. Diana again, SHOUTS at us impatiently, "just TEN MORE MINUTES OKAY? just ten more minutes!!" while waving her hands in the air at us. Now this has become an issue. Her attitude was unnecessary, unprofessional, and her actions were unsympathetic to our needs.
Another manager, Christian, stepped in at this point, and attended to us as much as he could. He was very helpful with the rest of our party planning needs and checked on us multiple times.
Another employee, Melody, was also very sweet and attentive to us throughout the rest of the party.
I understand that the place might be busy on a Saturday and Diana might've had a bad work day prior to our party, or that she's just had a bad day in general. But that shouldn't be an excuse to lash out at us as unrelated customers. This was just pure unprofessionalism and a temper tantrum on her end.
The party planning here is very disorganized, aside from the terrible experience Diana gave us. We had to run around and ask people for plates and utensils even though we ordered food from the venue party package. We did not get the extra set up time (30 minutes prior to party start) like we were told on the phone, so we couldn’t put up any decoration. We've had children's birthday parties at more than a dozen places around the area throughout the years and have had good and bad experiences from all those places, but never, ever, ever this upsetting.
Be cautious about booking here. If you do, maybe bring Diana a coffee, so she won't yell at you...
Read moreI recently had an absolutely fantastic time at Nitro City racing in Fairfield, and I wanted to share my experience with you. It's truly a unique and exhilarating activity that deserves far more recognition than it currently receives.
Forget your typical go-kart track – Nitro City boasts a meticulously designed course with an incredible atmosphere. The track itself is a work of art, with thrilling twists, turns, and straightaways that will keep you on the edge of your seat. But it’s not just the track; the performance of the karts themselves is top-notch. They’re powerful, responsive, and incredibly well-maintained, ensuring a smooth and exciting ride.
Beyond the thrills, the staff at Nitro City are exceptional. They’re incredibly friendly, professional, and dedicated to safety. From the moment you arrive until you leave, they go above and beyond to create a welcoming and enjoyable environment. Their commitment to ensuring everyone has a fun and safe experience truly sets them apart.
What surprised me most was how few people were there. Considering the high quality of the facility, the advanced karts, and the incredibly reasonable price, it's almost unbelievable. This hidden gem is Fairfield's best-kept secret, and I can't recommend it highly enough.
Do yourself a favor: grab a friend, family member, or significant other and experience the adrenaline-pumping fun of Nitro City racing. You...
Read moreI recently had the pleasure of experiencing the most incredible go karting adventure. This go karting experience was nothing short of amazing, leaving me with an adrenaline. The staff greeted me with warm smiles and a genuine enthusiasm. Their professionalism and dedication to safety were evident, ensuring that my adventure would be both thrilling and safe. The go karts themselves were a sight to behold. Sleek, powerful, and meticulously maintained. The track is a masterpiece, designed to challenge even the most experienced racers. What truly set this go karting experience apart was the attention to detail and the overall ambiance. The track was beautifully lit, creating a vibrant and electrifying atmosphere. The sound system pumped out energetic music, adding an extra layer of excitement to the experience. The entire setting was designed to make me feel like a professional racer, and boy, did it succeed! The staff's passion for go karting was contagious. They provided helpful tips and guidance, ensuring that I got the most out of my time on the track. Their enthusiasm and encouragement pushed me to push my limits and achieve my personal best lap times. In conclusion, if you're seeking an amazing go karting experience, look no further. With its top-notch facilities, thrilling track, and passionate staff, this go karting adventure...
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