Gordon's Music & Sound — Local services in Fairfield

Well, unfortunately I have to agree with the majority of the reviewers here. This is not a very good music store to do business with. Or, more specifically, the salesman/owner Gordon...yikes what a train wreck! I traveled to Gordon's music from out-of-town looking for a nice tube-amp for my guitar. I had spoken with a very nice lady on the phone, and she began helping me when I arrived at the store. However, her shift was ending, and she left for the day... I wish I had left also... Well, to make a long story short- I tried asking the owner Gordon some questions about purchasing an amplifier, he basically refused to listen to what I wanted to buy, and attempted to force me to purchase the items that he had in stock. When I tried again to tell him that I was not interested in the amplifiers that they were currently stocking, he began a long, grouchy story about how "back in his day" he used to build amps from kits....yawn* And, please sell me what I am asking you for! Well after 10-15 minutes I could see that I was wasting my time with this person. And so, after looking around locally, I found a wonderful music store in Benicia called ABC Music...Very Nice people who actually listen to my needs as a customer! I then purchased a great Vox amp from them, and have been a faithful customer ever since. And my guitar lives happily...

Bought a used supposedly "gone through" Marshall amp and brand new guitar and boss effects system. Brought both back numerous times because the sound from one of the two was cutting out. All returns to the store provided that they couldn't find the problem. When I returned home each time the cutting out of sound was apparent and obvious. The store would not refund my cash payment to buy a new amplifier but insisted I could trade for something else only. I took the amp to another guitar shop in Sacramento and before I finished looking around the tech had found a cold solder joint with cracks in it which should have been obvious to someone that has been in the business for years. They either knew what was wrong and were too cheap to fix it, or they due to inexperience really had no idea. I had to pay to have it repaired when I shouldn't have had to. I will never go back again. I would highly not recommend anyone buying from them as they don't stand behind their products. I also purchased almost $2000.00 worth of equipment from them to get screwed like I did....

Had our family piano taken to the store to be sold, it was the Sacramento store they have had the piano for over three years now and have not sold it even after reducing the price buy 50% they also took the piano from the Sacramento store without telling me, they decided to close the Sacto store because of poor sales performance in the current economy, then they moved it to their main store in Fairfield without telling me I only found out because I went to the store in Sacramento to ask them how the sale of it was doing and the store was closed up and I had to do some research to find out they had a main store...