Thrifty Bargain - Fairfield — Local services in Fairfield

POSITIVES: The place is very large and well stocked. A lot of the employees seem super friendly, with that being said, I believe the employees denying bathroom access and seemingly having "rude" interactions with specific customers is due to those said customers showing a history of shoplifting and/or having huge mounds of "go backs" very late at night before they are about to close . I've seen examples of this firsthand during both occasions I've visited. The walkways are clear and the areas are tidy. LOTS of things to explore which is fun, think 'Savers' in Vacaville, there's soooo much stuff! Yes, it was crazy on their grand opening, but that's to be expected! Give them some grace and patience that in time they will develope better systems to expedite customer purchases.

NEGATIVES: ** Unlike other thrift stores, they don't treat blankets/pillows/etc with sanitization efforts so whatever you purchase, make sure to wash thuroughly and properly. ** Certain appliances can not truly be tested as to their requirements for use (ie water kettles, steam cleaners, etc) and the store has a 'No Refund' policy even if the item doesn't work, so essentially you're taking a gamble. I very much dislike this policy but have been told that the appliances and other electrical equipment are tested before hitting the floor, but....ya know, lol. If this specific policy was altered to where customers could return faulty electronics/appliances for store credit, that would be much more promising for the reputation and longevity of the store. All in all, it's been a nice, explorative experience and I look forward to another visit in the future....during a major sale,...

Went on a Sunday to use my 50% off coupon from a previous purchase I told the young lady at the register that I was using my coupon she said OK. The screen was not working so I was not able to see if she had marked them down but when the total came out, I had told her that it didn’t sound correct and asked her if she applied the 50% discount she said yes I did with an attitude. Didn’t feel like arguing so I let it be when I looked at my receipt. It was clearly that the 50% was not applied when I asked to speak to a manager so I can get my money back. There was no manager on site until Monday . I went back Monday to speak with the manager and got attitude as well from her . like if it was my fault and she indicated that as a customer, it was my responsibility to make sure that the discount had been applied . Are you serious???? The nerve!!!!! I got some money back, but it clearly wasn’t the 50% off and the money that I was owed again. I did not feel like arguing it just seems that they all have attitude. I will not be...

Amazing customer service, Stellar communication and very reasonable prices! Highly recommend this store to ALL consumers! Total 5 * ROCKSTAR LEGIT STELLAR DEALS!!!!! EXCELLENT location, great parking, the store is very clean, organized and they have security guards that are equally nice and professional. I can't say enough great things about this store and their employees. I wish I could give more than 5 STARS! | HIGHLY RECOMMEND this store to ALL consumers! Excellent in every possible way! I save even more by earning points and getting discount codes via text! Up to 50% off! Anytime I go there I make sure to make room in my car because I end up buying more than expected because of their great deals and selection of items. I also bring my own recycled bags for all the...