Ashley Store — Local services in Fairlawn

All the staff is very friendly and very attentive. We were helped by David and Kassandra. Both were very helpful finding our couch and mattress. They were very patient with us answering all our questions. David even helped keep our kids busy and played with them while we sorted things out. Came in a couple days later and Kassandra helped us out and she was very friendly and answered all 100 questions my wife had. Would 100% buy from them again.

UPDATE: As it appears they’re just good sales people. After leaving the store it has been a nightmare. We thought about exchanging our couch so our order was on hold until we switched for different couches however we ended up keeping the same couch but had to redo the loan and The loan service we originally were going through (synchrony 60 month) was down the day we came back so they temporarily put it on the other loan (12 month) and said as long as we switched the loan back before our first bill we were fine. We tried to switch the day after the couches arrived and were told because the couches were delivered we’re stuck with the 12 month loan which is much higher payment we didn’t plan for.

NEXT ISSUE: We also had ordered a BeautyRest Black Hybrid firm mattress. They delivered the wrong mattress which was a much cheaper uncomfortable bed that me and my 6 months pregnant wife had to sleep on for weeks before they could deliver the correct mattress. Now after weeks of waiting around they finally deliver the correct mattress and give us a defective mattress that sinks on one side and now going through an annoying process of pictures and videos to show the defects. Who knows if they will lets us exchange it and if they do who freaking knows how long it’ll take seeing how it took almost a month the first time around. VERY dissatisfied and feel as if we’re owned money back and will be speaking with whoever I need to. Never shopping with...

BUYET BEWARE! Terrible company. I should say until my most recent experience I loved this company. My whole house is Ashley furniture. I purchased a couch and recliner set 3 to 4 years ago. Purchased a 5 year warranty as well for both items. I had to make my first claim recently as the back of recliner basically snapped off and a bracket needs replaced. Took 6 weeks for them to come out and then me calling and asking for an update 2 months later to place order for part and me calling again a month later today to find out they no longer make part. So they are replacing recliner. Supposed to be replacement value.. Recliner has nail head trim and is grey. When I get the letter for replacement they offered me 270 for recliner. you can't even buy any recliner let alone one that is similar in color for near that price. I called Ashley and apparently the sales associate lowered the price of recliner at time of original purchase so cost of warranty was included.So they lowered the cost of recliner to 270. Oh and I tried to place a claim on couch because the seam is separating and it was denied for wear and tear. Was told if something was spilled on it it would be covered completely though. Called store and customer service which also was no help. I told them to go ahead and I want the same recliner for 270 she said it's discontinued but one similar is 550.00 or shop clearance. Wouldn't have even bought warranty if I knew this. Also she said it's completely normal for the seam to separate at 3 years. Which I have had couches that have lasted years. Will definitely be finding a new set with different...

We bought our kitchen table from Ashley Furniture in Fairlawn a little over a year ago and had a great experience. We love the quality and look of our table and chairs and definitely wanted to go to Ashley again for our couch and end table purchase we were going to make. Ironically, we ended up with the same Product Specialist we had the first time, Anna, who was so incredibly helpful and made the process quick, smooth and enjoyable! She was extremely attentive to helping me find the right look in regard to end table/couch combo's and ended up moving tables from all around the show room to set next to our couch choice to ensure we would love the arrangement together...I'm talking multiple tables...from all over the show room. She definitely went above and beyond what I would have expected walking into a furniture store as I'm very indecisive and asked a lot of question that required multiple trips to the computer to look up product dimensions, prices, availability, etc. Last thing, when we purchased our table we had to bring our 4 year old twins with us, Anna was so understanding and helpful in keeping them entertained and allowing them to try out different furniture pieces (with our supervision) that it made the experience super fun for our children while we shopped for a table. All in all, great experience, great products, great service, 5 stars all around. We will definitely be making all our future furniture purchases exclusively...