CPR Cell Phone Repair — Local services in Fairlawn

Says they open at 10 on the window and online, so i showed up at 10 to get my phone fixed. But ive been standing outside for 30 min now and they still are not open... if it wasn’t for the fact i had to pay for the part so they would order it I wouldn’t be here still. Absolutely unacceptable, wouldn’t recommend this place to ANYONE!

So i had to take the time to come back and update my experience... ladies and gents i hope your sitting down.

After they were supposed to open up at 10:00am (when I arrived) the first employee showed up at 11:06am then told me the repair would take 3-4 hours Even though when I first ordered my part a week ago I was told it would take an hour and a half to fix so I called Friday to see if my part came in since I hadn’t heard from anybody and I was told yes I asked if I needed to schedule an appointment I was told no just to come in whenever I wanted Thus I showed up at 10 o’clock when they We’re supposed to open but after an hour they finally showed up. Only to tell me that it would take 3 to 4 hours because the gentleman I was talking to at first that open the store said he would not personally be fixing the phone that he was waiting for his manager because he had never repaired that part before and I said that’s fine at this time it was 11 o’clock am. I asked if I showed up at five when he told me 3 to 4 hours later I said 5 o’clock would my phone be fixed i was told yes. Now at 4 o’clock I had somebody call for me since I did not have my phone at the time because it supposed to be being fixed they told my stepdad that it would be done in one hour so I showed up at 5:00 PM this is six hours after I drop off my phone to be repaired I asked to talk to the manager because I was told by The gentleman that open the store said it was not fixed yet so I asked to talk to the manager come to find out six hours later my phone hadn’t been touched.(losing the company a $90 quick fix) The manager Refused to talk to me because i was irritated and in my opinion rightfully so with my experience so far . He just told me he would refund my money after wasting a week of my time and holding onto my phone for six hours if this is how you run a company or allow each independent company to be run under your name it’s shameful I would greatly appreciate a phone call back because the people representing your company are doing a terrible job in after reading reviews after this all had happened And it coming back to a guy named Will H. As being the problem with not fixing phones and doing an awful job and being completely unhelpful. (He also gave me a bad phone number written on the back of my refund receipt when I asked for the corporate number. When i called the nimber giver it was to a competely different company, I managed to firnd the correct number online) I respected the first gentleman for being honest with me when he said he’d never repaired this part of the phone before so when he told me 3 to 4 hours I was fine with it but six hours later and my phone wasn’t touched is completely unacceptable by any business standard. Since the first guy showed up an hour late cost cell phone repair three walk in customers while I stood there waiting for them to open along with another customer that was there to pick up their phone. Poor customer service...

We took my husbands cell phone here to have his screen replaced. It was going to cost over $400 but that’s on us because we didn’t cover it with Verizon and it was cheaper than replacing it. My husband dropped it off and planned to pick it up the next day. Upon picking it up, he could turn it on and the phone screen was all his apps etc however the phone would no longer read the SIM card. Therefore, no messages, phone calls, data… no functioning phone. He took it back in and they said they’d reach out to IT to address the issue but if it was their fault they “owed him a phone”. Two days later we call in and they claimed that none of their solutions worked to fix it, they reached out to Verizon and it was actually a “software issue” they had been having with this phone. They provided two options, a refund or store credit towards a “like new” phone in which we’d then have to pay the difference which was over $300. When I questioned how this was fair I was told “this is all we can do because it’s not our fault”. So now we had an even more broken phone and needed to buy a new one with no support from this business at all because they can’t take accountability or responsibility in a situation they clearly had a hand in. We chose the refund and we would address it and try to fix it with Verizon. The refund excluded the labor costs of $80 but when we picked it up, they literally put his broken screen BACK ON! We turn it on and now there is a black spot in the screen that isn’t functioning which wasn’t there prior. (So glad you got the screen back to make an extra buck) We take it to Verizon, they access the SIM card and declared no software issue basically calling bull on their claims. They attempted to put it back in and met a lot of resistance in the SIM track. Upon further investigation they said that the entire track was bent and misshaped which is NOT a software issue and a direct result of how they handled it. Once they got it back in, the exterior lining of where the SIM card should sit didn’t even line up. We were beyond livid. We essentially paid $80 for them to damage his phone screen further and make it unusable forcing us to buy out that phone contract to get him another…. Terrible customer service and treatment all around. We can play “your word against mine” all day long but the reality is we left there having to spend $100s more and a second party observer - Verizon a reliable source - validated that this was NOT a software issue and showed us the internal damage. Their word is not backed by accountability, be prepared for them to wash their hands of any responsibility if an...

This may be the worst customer service retail establishment I have ever dealt with. I read online that walk-ins were welcome. Walk-in for what? CPR does not stock repair parts. They have to order parts for a phone as popular as the Galaxy S10+. No problem, go ahead and order, I will be back when the part comes in. NO! That is not how it works. I had to pay for the repair service up front, not just for the part, but for the whole repair. This something I am never eager to do. You never know the results of the service. What if they break your phone while fixing it? Too bad, you already paid. A week later I get a phone call letting me know that my prepaid repair part is in. I showed up the very next day, only to find that CPR ordered the wrong part. No problem, order the right part. I said. I was promised they would expedite the correct part and I would have my phone fixed in two days. Another week goes by, and I get a phone call letting me know the correct part has arrived. I decided I would verify the correct part was in CPR's possession, before I made the trip over to their store. I was then told I was eighth in line for repair and my phone could not be repaired for two days. WHAT!? ARE YOU KIDDING ME? This place took my money, ordered the wrong part, lied about expediting the replacement, and then puts me to the end of the line of repair orders. This is where it gets good. After waiting two weeks for a repair, I said that I was not pleased, and wanted my money back. The guy on the other end of the phone was quick to let me know, they don't give refunds. HMMM, what if after waiting two weeks for a repair, they screwed my phone up? Tough luck, I paid up front. AVOID THIS PLACE LIKE THE PLAGUE!

I am open to discuss the owner rebuttal, and I would love to be able to post a happy ending.

2 Months and still no resolution. CPR has informed the credit card company that they would issue a credit to my credit card account for the amount I paid minus a hefty restocking fee of 35%. After 2 months in the waiting CPR has not issued my credit. Worse yet the manager or owner will not return my calls. Once again this is the worst retail experience I have ever had in my entire life. Please proceed with caution when...