Dillard's — Local services in Fairview Heights

Ordered Christmas gifts, Swarovski items as the items I was looking for were not available anywhere else. They put a regular mail label on a priority mail express box even though I did not ask for expedited shipping. Had to pay $27 to get the box released and Dillard's customer service instead of expressing regrets are questioning my home address (which was correct) and when that did not make sense called it USPS' fault! Worst part, we opened one of the Swarovski gift box on Christmas morning and it was EMPTY!!! They do not even realize the hurt and embarrassment, they will file a claim to figure out in 3 business days if I can be at least refunded- adding insult to injury! I wish I had never considered ordering a precious item that comes packaged in it's own box from a company that has employees either too careless or too dishonest to do it right. Hoping for some show of integrity and kindness if any senior management people read about their own company here, the customer service girl was just a robot reading off learned answers to me with no regrets, I had to ask her to at least show me the courtesy...

Today Adam J. helped myself and my husband find new scents in the fragrance section. We entered the store not planning on purchasing anything, and ended up both making large purchases because of Adam. He was extremely helpful, knowledgeable, and friendly to work with. We had a lot of laughs, and I’m very grateful to feel welcome in a store. Great customer service is rare these days, and this was one of my favorite shopping experiences in a very long time. He never once gave any signal that he was unhappy being at his job helping us, and he continuously offered to show us many products(multiple that we will return to buy because of this!) Thanks again for spending time with us today Adam, and I hope you are recognized for your...

I was shopping in the women's department at St. Clair Square. Cathy, the clerk, was extremely helpful in finding appropriate and well fitting outfit for my nephew's wedding in June. I really appreciate Cathy because she took a special interest finding a lovely outfit. She said that she had 30 years of experience.

As I left the Women's department, she was assisting another customer who had the same dilemma: a dress for the step mother for a wedding.

Cathy can choose the clothing for your body style and the occasion. I really appreciated her help, attitude, and desire to serve Dillard's customers. Thank you, Cathy. You matched me up with a pink Alex jacket and palazzo pants. I...