Rogers & Hollands Jewelers — Local services in Fairview Heights

It felt like a fight trying to get my ring repaired. The stone was pretty badly scratched up (opal) and I requested it be replaced through the warranty. I dropped it off in November 2022, it came back two weeks later cleaned and polished but with the stone still scratched. When I requested it to be sent back for the stone I was told "I don't see anything wrong with the stone. They reminded me opal is a soft stone and easily scratched." -- which is why I purchased the protection plan. After a few employees looking at my ring, and i pointed out the issues they took it to their microscope, I was told they would send it off but I wouldn't have it by Christmas. I said okay, I didn't need it by Christmas anyway. Fast forward to February 2023, the ring came back with the stone still not replaced. It was the same stone it had in november. It was sent back to home office again. I finally picked it up yesterday (April 2023), and it looks great. I mentioned it taking five months and was told "well it had to go to home office" Two stars because my ring looks good now, but the costumer service was lacking. It's was pretty awful to have to explain myself in the store. It felt like because my ring wasn't valued at thousands of dollars, my concerns were not...

Jim at Roger's & Hollands in the mall in Fairview Heights Illinois is fantabulous!!! Mike and I have bought several different types of jewelry and he was awesome, helping us from start to finish. The last purchase so far was a new wedding ring for my upcoming 50th Wedding Anniversary. We put the ring in lay away two years ago. The payments were made like clockwork, always on time. I wasn't supposed to get my wing until Nov of this year. He talked Mike into giving it to me this past Christmas!! I was outdone, had no idea. I am truly grateful and appreciative of everything he's done for us with our shopping experience and would recommend the store to everyone I run across asking about good jewelry stores. Jim & his staff are very personable and take the time to help you get what you...

My Fiancée and I went ring shopping at several places 6 to be exact and this was the third place we came across. Jim was the best interaction we had out of the six stores we went to. Unfortunately we did not find the right ring. We talked to Jim about doing a custom ring which is something really cool that they offer where they help you build it in the store and do a resin design to make sure you like it before actually making it. We just didn’t want to wait any longer if we did not have to so we checked out a few more after this one. And we got lucky and found one that my fiancée loved. Jim was seriously one of the best interactions I have had with someone in customer service! So that being said we plan on going back to him for our bands in the...