Kirkland's Home — Local services in Fairview Heights

So this was my first time at this location and I I was completely blown away by the amazing customer service here! The nicest human being on the planet named Simon was our sales associate, and he went above and beyond! I have been trying to look for a small piece of furniture for what seems like forever when I found the perfect peace here at Kirklands. When I realized it was gonna be tough to get it in my son’s car, he jumped into action and measure things, took hinges off of the piece for me, as well as assisted me and getting it in the car. I couldn’t have done it without him! He is the definition of what all sales associate should aspire to. Such a wonderful, warm human being with a heart of gold and $1 million dollar smile! I will only ever go to this location going forward. I hope that he gets some recognition..thank you Simon, you’re the...

Horrible. Horrible! Cashier was lazy. Couldn’t find a clock I was wanting, Took 15 minutes and she came back saying she just couldn’t find it with all the junk in the storage. Both shoes untied while walking around. I was told she just didn’t know where it was. I called for a manager and got her! Told her I would come back to pick it up in 15 minutes. Went back and after my daughter went in and got it along with a few more items. To only get home to find she forgot to bag an item. Never again will I shop here or...

The store was very nice and the employees were friendly. It was very much like a Pier1 but not as much inventory. I had looked online for Valentine's items but when I got to the store there was only 1 table and mostly pictures. However, they have amazing smelling candles, which my granddaughter and I did purchase along with...