Kohl's — Local services in Fairview Park

Far too often Kohl's advertisement and sales do not equate at the register and I've watched far too many customers leave dissatisfied upset and just angry over the way cashiers speak to them. Cashiers are rigid and rude and when you request for management they take on a disposition of attitude when customers question why would they be offered a discount via email and not be able to use it. It's the fine print that's never really written but after you've shopped in the store picked out your item and got into the register It feels like you're being catfished by then being told yes there's a discount percentage but it only goes for certain items. It's the word certain items that throws customers for a loop. That language is in the fine print that should be in very bold print so that if you don't want to waste your time in the store selecting an item I can't get the discount you know that prior to the register. It's waiting in the long line only to get to register and find out you can't use the discount for that particular item. And far too often at this particular location what's on sale never seems to equate once you get to the register. First and foremost as a corporation Kohl's needs to do better with its advertisement and with its sales explanations there's no reason why people are shopping in your store and then get to the register and then can't use a discount. Also your cashiers don't have a right to question someone's purchase. Lastly when someone pays on their credit card there should be a balance once they get their receipt of making a payment. Not telling a person we have to call the 800 number. Not having that information is a form of deception because people would like to keep that balance with their receipts to show, hey I made this payment this is what the balance is left and move forward. Nobody wants to have your app on their phone like to waste of space nor do they want to call the 800 number to be put on hold to have to give out all the information just to get to a balance. Lastly do something with your staff's disposition they are either M.I.A in the store, you can't find anybody for help or when you try to ask for help they seemed annoyed, afraid to interact with customers and put off that you're asking for help. All the above is exactly what staff is supposed to be doing with customers which is interaction...

This was probably the rudest experience I've had with an employee at any store. I went in to make a few returns for items I never wore. After waiting for about a minute, the woman behind the counter looked at me and told me, "You need to back up and stand to the side because you're too close to others."

At first, I didn’t even realize she was talking to me. Her comment came out of nowhere and was so rude. I looked around and only then realized she was addressing me when I made eye contact with her and noticed her glare. That's when I saw she was wearing a mask, and the comment made more sense. I wasn’t standing near her—I was behind just one person. The room was nearly empty, with only myself, her, the woman in front of me, and another employee nearby. I found this behavior inappropriate, especially since social distancing hasn’t been mandated for over four years.

Regardless, I apologized and moved a little farther from her. When I approached the counter, her attitude didn’t improve, but I remained polite because I just wanted to complete my return and leave.

To my surprise, my return was rejected. I had the receipt, the tags were still on, and the clothing was unworn—$160 worth. She told me it was past the 120-day return limit. It wasn’t, though—I double-checked, but she said the scan was rejecting it. She also mentioned that she had the ability to override it, though it was clear she didn’t want to do that after I “stood too close” to someone. I asked if I could receive in-store credit since I had already spent the money, and every store I’ve been to accepts this exchange.She simply stopped talking and dismissed me with a quick "no."

What frustrated me most wasn’t the return being denied, but her rude tone and attitude. I never leave reviews but this experience left me so stunned, I thought it was so unnecessary, ruined my whole day. I’ll try another Kohl’s and hope for a...

I'm giving a mediocre review because the store itself was fine but the sales associate seemed just so frustratingly stupid. I went the the checkout with my item, a seasonal welcome sign and as she was ringing me out, I noticed it was chipped.

I said oh no, its chipped, can I go exchange it? Figuring the polite way was to form it as a question. She stares blankly at me saying: uhhhhhhhhhhhhhhh, for a solid 10 seconds. I rebuttal with "theres a bunch more on the self"... The blank uhhh continues.... I say WELL IM GOING TO GO EXCHANGE THAT NOW. Still with no actual response from her.

I had gone to the store to pick up an online order and since the welcome sign was upstairs, and there was no line at all waiting for registers, I said can I leave this bag(Of my online purchase) her for a moment while I run and grab a different sign? I was met with the same baffling uhhhhhhhh..... at this point I frustratingly said NEVER MIND, and went off with my hands full to exchange the sign.

I am not frustrated that she wouldnt let me leave my bag or anything, if that's a liability thing since that purchase was bought, I get that. I'm frustrated that it was like talking to a brick wall and she has no business working somewhere where she has to "talk" to people as all this woman can do is stare blankly with her mouth agap. This was not some clambering teenager, she was roughly 35-45. Horrible customer...