Crane Appliance — Local services in Falmouth

Matt Getzie was very helpful in selling me a new built-in dishwasher when mine suddenly broke. My questions were quickly and accurately answered and when I asked about the possibilities of purchasing an "open box" or "customer returned" model to gain a savings, he coached me on how to shop for their "clearance" items on their website, where I found a suitable dishwasher more or less "in" my budget. He advised me to be careful buying the cheapest model at Home Depot (which is like the one that I was replacing, and which, admittedly, managed to last 10 years), because the new "cheaper" models weren't lasting that long these days (the Crane Appliance's own service department gives the sales people accurate feedback on what models are showing less reliability). Matt also informed me of a separate business that Crane engages to do pickup/delivery/installation as opposed to the company's delivery only charge (which would leave me to find an installer on my own - wasn't in the mood!), and he told me of their cost, which seemed more than fair. I am satisfied with my experience and especially Matt's suggestion that I make a list of more than one dishwasher found on the clearance portion of their website, as items can linger on the site even after they have been purchased , so in the interest of efficiency, he could look up models I was interested in and we could eliminate those that were either inappropriate (available, but only at the Vineyard Haven Store - a no go, or ADA compliant models, only to be installed at lower height countertops - another no go, both of which were on my list). Moving down the list quickly, I settled on a "middle of the road" model at a clearance price that Matt said would likely give me good service. Thanks again for...

I meant to add it was a real pleasure ordering an appliance and dealing with a human being (Donna) that was able polite and able to verify that yes, they had it in stock & it could be delivered in just a few days. No call backs, no I'll let you know as soon as I contact Maersk Shipping Line. I ordered the same appliance from both Lowes & Home Depot. Neither stores was able to accurately provide a delivery date. Both said 12 February but past experience has shown me those dates end up being slipping. It's not my intention to denigrate those stores as they're experiencing inventory problems. The problem is finding someone within those large companies that can accurately say where the merchandise is located. My dishwasher has been broken almost 2 weeks. I waited a week for the warranty company to decide it wasn't economical to repair and a week to show the order was received. I'm getting dish pan hands, so even though it's slightly more expensive from Crane's, it's worth it.

Last update: Friday was the big day. And guess what, the delivery crew arrived right on time. The unpacked dish washer was brought inside, the old one & all shipping card board removed. I was happy because the last one I purchase a few years back was delivered in a box. After signing (and of course after the delivery men left), I discovered it had been crushed in transit. Talk about letting the air out of your balloon, I was in a panic. Fortunately, the store manage made it right. So I was happy this time when they delivered it inside (without the box). I just want to say thankful to Donna & the crew at...

My family recently experienced failure of our 4.5 year-old Bosch refrigerator. Crane Appliance promptly responded to our request for assistance with repair of the appliance. Their technician, Gui, was thorough, professional and honest with his assessment of the problem. He suggested repair would be as expensive, if not more expensive, than replacement of the appliance. Based on Gui’s assessment, I contacted the manufacturer to express my disappointment in failure of this expensive refrigerator after such a short time. Acknowledging my frustration, the customer service representative at Bosch advised me to our follow the manufacturer’s grievance procedure to request assistance with repair or replacement of the appliance. After attempting repairs without success, the manufacturer agreed to refund our original purchase price for the appliance and we were able to purchase a new refrigerator directly from Crane.

Though the outcome was more than satisfactory, the manufacturer’s grievance process was lengthy and somewhat tiresome. The ongoing support we received from Sandy in Crane’s purchasing department contributed greatly to this very positive outcome.

I have nothing but high praise for the service staff, Gui, Josh and Joe; the sales representative in the Orleans showroom, Robert; and especially for Sandy in the purchasing department. Thank you all for...