F.W. Webb Company - Falmouth — Local services in Falmouth

Good experience 2 years ago but not this time around.

I ordered a set of kitchen cabinet hardware on September 15, 2025. My salesperson told me they would ship from New Jersey and arrive within a few days. When the order arrived, the wrong item was shipped by the warehouse. The second time, the salesperson ordered the wrong item. Because of this, I had to return to the showroom myself to ensure the correct item was finally ordered. On October 1, 2025, I still hadn’t received an update, so I called for a status report. I was told the items had arrived the day before. On September 30, 2025, I texted my salesperson for an update and never received a response, which meant another day was wasted simply because no one notified me. Throughout the process, I had to repeatedly follow up on my own. If I hadn’t, I question when I would have been contacted. Although they apologized, no discount or compensation was offered for the inconvenience. Overall, this was a poor customer...

Saturday morning, we were the only customers in the SHOWROOM, three employees, and none of them greeted us or asked us what we needed. One employee reluctantly looked up the item we needed, we bought it. We were told to drive around to the side, we waited outside a chain link fence for 15-20. I called back into the showroom, “I was just about to call you. The inventory was wrong, we only have part of what you need.” The whole experience was annoying. My spouse had to drive to Hyannis to get the...

Went to the counter and ordered parts for a Burnham Gas Fired Boiler. With the model and serial number in hand I had 2 of the 3 parts needed within 15 minutes and a contingency plan for the 24 VAC step down transformer that wasn't in stock. The staff was pleasant and man do they have stock! If you're a DIY they would help you too! So, the company deals in plumbing supplies and accessories! I will order from F.W. Webb...