Staples — Local services in Falmouth

On New Years Day, I placed an online pick up order for 2 Roku Sticks at this store. About a half hour after I placed the order, I went to the store to pick it up. I approached the front counter, and the associate who was at the front was very rude, condescending, & dismissive. She stated that they hadn’t received my order. “We don’t have it.” I told her when I placed the order and that I had received a confirmation email. “You ordered from Staples?” was her reply. I showed her the email. She again stated that they didn’t have my order. I asked if I could just go get the sticks myself since I was already at the store. She then asked her coworker to go to the back and get a Roku stick, and I had to inform him that it was 2 sticks, not one. She then took over a customer he was serving so she didn’t have to deal with me anymore. He came back not even 10 seconds later with two Roku sticks. I clearly inconvenienced her to take a few steps. Based on the customer service, I wouldn’t...

On Thursday 6/24/2I, I fell down in Staples Falmouth Store. My older flip flops gave out while I was putting my cart away before heading out the door. It wasn't a pretty fall but a complete loss of balance. Two employees immediately stepped up! I regret not getting their names because they need to be recognized as going above and beyond! The first is a petite grey hair lady, wears glasses, works at the registers and has the nicest smile. She seems to manage the front. The second is a young man, who is an eagle scout. They assisted me up, got me a chair and handed me a water. My flip flops were retrieved and I was asked to sit until I relaxed. Thank-you! Yes I was shaken and mortified and I have since tossed the flip flops. Many Many Thanks to these two incredibly kind souls who went beyond simply asking if I was...

Rachel was fantastic!! Bought a printer - she set up the extended warranty plan I purchased right on my iPhone without asking me - one less thing I have to do!!! She was super helpful, very efficient and just a pleasure to deal with!!! 2 days prior I had a lovely gentleman assist me w/ an HDMI cable & I purchased an office chair. I paid the extra to have it assembled - it was ready the next day & they called me to let me know it was ready. It was put together perfectly!! I cannot say enough about both experiences!! I wish I could remember the gentleman’s name to give credit where credit is due. Amazing experience both times!!...