La Touche — Local services in Falmouth

I’m not the type of person to write bad reviews, no matter how bad the service. But this stores terrible treatment of its customers have caused me to break my streak. I walked in with my girlfriend and my little cousin to do some gift shopping and as we were looking around, an employee of the store starting following us around. This continued for about 3 minutes until I picked up a board game to read the back of it. She then told us “Are you going to buy anything or are you just going to touch stuff?” I was extremely taken aback by this because we had only picked up a couple of things as I was browsing in order to see if I wanted to buy it, as one does when shopping. Still shocked, I said, “I’m sorry, are you the owner?” The lady replied, “No but I work here.” told her we were just browsing and not causing any problems. She then told us to leave. I told her I would not leave unless the owner wanted us to leave because we hadn’t done anything wrong. She then went and got another employee who came over, apologized and told us that they had a group of teenagers walk in who just touched things and didn’t buy anything. I told her that we are not those teenagers, and that we may have been planning on buying something, but now we definitely wouldn’t. I would not recommend going to this place if you are a teenager or look like one because the workers will treat you like scum for daring to...

(preface: I wish I could give a negative star) This was by far, the worst shopping experience I have had in a while. During a visit to Falmouth for the day, a friend and I were drawn in to Touche after seeing the bracelets in the window .We walked in and what seems to be the store owner did not even acknowledge us, as she was busy reading her book behind the cash register. We asked to try on a few pieces and I asked her if I could purchase the one I had seen in the window shetold me to go get it. I also pointed out the fish bracelet and she made it clear that it was $185- assuming I couldn't afford that. When I told my friend I was ready to go, we started to walk towards the store and she began to scream at her, saying "hey, hey, hey- give me my bracelets back". After showing her we did not have any of her cheap jewelery, we quickly exited with quite the sour taste in our mouth . Such a shame because the store carries some...

Over the last twenty years I have purchased alot of clothing articles from this store. I live in N.J. but have a second home in East Falmouth. I went into the store today and wanted to purchase a sweater for a Christmas gift for my daughter. The purchase would have been over $50.00. Not sure if the manufactures sizing I asked about the Christmas return policy. Credit card purchases have a return date of January 3, 2024. I explained that I would not be back until Martin Luther King weekend, approximately the second week in January. I asked if there was store credit and they said no. I would just loose my money. Bad store policy. I walked out and some customers who overheard came up to me and said they didn’t understand that terrible store policy. I will be taking my business elsewhere from now on. Love...