Elite Furniture — Local services in Farmers Branch

Don't waste your money and time! The owner called cops on us when we went and asked them to resolve the issue. We purchased a dinning table at the store from one of the catelog books they have. We were not very sure about the colors and quality of the table as there is no floor sample and they offered us a "full refund of the table if we don't like it for any reason". We received the table 1 month later incompletly and it was delivered to our home as we payed for in-home delivery and setup as well. Following are the issue with the table and the delivery persons has noted and signed on the invoice. The table was advertised and sold as 60" round but in reality it is only 59" All the base screws for the table are missing. Couple of table legs had paint peel off damages.

With All the above mentioned issues, we have called and visited the store several times for a replacement. I did offer and sent them a detailed email with all the necessary photos and video to the manufacture and the Elite furniture store. After several follow-up's the owner(Mitra) over the phone said she is going to give me a small amount as refund and is going to take care of the missing base screws, and will do paint touch-up work. I sent her written text saying that we would accept the table only if they fix the issues in couple of months. The time has passed and I tried to reach her over the phone, text and store visits and don't hear any response from her. One other employee and her daughter, who are nice to talk, kept telling us that they are going to take take of the issues. It's been 5 months since then and we happened to go to the store when the owner(Mitra) is there. We asked her to resolve the issue and she started screaming on us that she gave the refund to cover the issues, which we never agreed. She threatened us that will call the cops and did so when we said we are...

UPDATE! Thursday, September 19th, 2019

After going up to Elite Furniture I spoke with Mitra, the owner, about my concern with my order. She pulled up my invoice and let me know someone was supposed to follow up with me and inform me my order was out of stock and that it would be longer than 10 - 12 business day.

She reached out to the 3rd party the following day and called me to let me know that they need to make it and that it would be delivered in beginning/ middle of November. Since that is a much later date than expected Mitra offered another bed set that was similar and more expensive, but would honor it at the same price. I did not want the other bed set as my heart was set on the original selection, but appreciated the offer.

In conclusion, I hate that it's going to be delivered at a much later date, but Mitra was very helpful when made light of the situation and I can't wait to get my bed set! :)

Monday, September 9th, 2019

I spent $2,682 on a California King bedroom set and it was supposed to be delivered in 10 - 12 business days. It has been a month now and I haven't heard from anyone about delivery or why it's taking so long. I've called multiple times (can't leave a voicemail because its' not set up) and sent 2 emails. Still nothing. I will be making a personal appearance when I...

It would be unfair if I didn't say anything about the previous post. I and my husband visited Elite furniture yesterday evening and we had a great time.Very beautiful environment. Ivan has a very good customer care and we ended up buying furniture that worth $23,000 just because of his high level of professionalism. We got there around 4.45pm and met Jasmine and Ivan,both attending to customer.Ivan welcome us and offered us a seat and promised to be back with us asap .He came back after 25mins that Jasmine would be glad to assit us while he continue seeing his customer. We were having a nice time with Jasmine when we had a customer yelling at Ivan and this was so loud. Nothing literarily happend . I just think the customer was over reacted.Ivan is very polite with immediate responses and easy going.I reconmend them to my family and friend and will...