Geek Squad — Local services in Fayetteville

I recently took my laptop into the Geek Squad Service because I had a scratch on the screen and the brightness key was not working properly. I specifically took it in before my warranty ended so that it was covered. When I took it in, the worker was saying that it could be inside the screen, but I was explaining to him that it was the outside of the screen because it was hitting the keyboard when the laptop was closed. He said they may or may not fix it because it could be considered normal wear and tear. (I bought this laptop last november so it was not even a year old)

When picking it up, they told me my total was $93.23. I was confused why it costed anything considering I had the warranty but the employee said that they fixed the screen and the key that I had mentioned initially, so I assumed the price was for parts and wasn’t included in the warranty. When I got home and opened the laptop, the screen had not been replaced and the same scratch was still there. I was confused as to why I was charged when the screen had not been fixed. Looking at the order receipt, it says that the Total Labor was $93.23 after tax. After going back and asking someone in store, I was told that they performed firmware updates needed for proper functionality of the system and components and that was what the charge was for. I was not told or asked when first dropping it off or when it was sent off about this and was unaware that I would ever be paying any type of fee, hints the reason I took into the store four days before my warranty ended. I only payed the $93.23 because the employee told me that they fixed the screen, which was not done. I was charged for firmware updates that I did not ask for or approve of. When I used the laptop for the first time, it also now had a virus on it that it did not have before I sent it to this Geek Squad. I do not recommend. I am a college student and I did not have the money to drop almost $100 for updating the laptop. At that point I would have used that money to put towards...

a few weeks ago I walked in at the front door of Best Buy an a professional, lucid, friendly young blonde guy helped guide me to departments i needed; phones and Geek Squad. At Geek Squad the first guy I talked with I think whose name was Weaver was helpful and told me for the first time about a membership that starts off $50 the first month. Earlier this year when I called to ask about getting my HP Envy diagnosed I was told it was $100 without being told about the membership.... This time around the next time I went to Geek Squad Shawnee was multi tasking multiple customers, one unruly, and Shawnee was gracious and professional. Shawnee helped me sign up for membership and had a good idea of the problem with the laptop from the start. There are two page contracts which I hope to load here for your perusal in advance once I get around to it so you can see what it involves as I like to know in advance myself. When I picked up the laptop after three days ... which was a little long and only got a call the third day after I had decided to go in person, the fellow that closed the repair ticket was able to answer my follow up questions. I wish I had gone to Geek squad instead of Ubreakwefix and a local small biz as neither solved the problem and my all my data was intentionally removed by the Ubreakwefix process without them installing an os yet charging me $100.

It has been a few days and my device is working, the formatting of the task bar is awkward as the shut down icon is hidden in folders. So far it seems all my files and apps work. So Geek squad gets my vote. I recommend them for a...

Appointment 1: Tech removed my screen protector and broke it while checking me in. They did not have the parts for my repair. I had to make sure I had a backup phone, so I was sent home and made appointment to return 3 days later. 3 days later: I call and ask if I can come in 3 hours earlier than appointment due to logistics and was told “Yes, we take walk-ins.” I show up to turn in phone: Employee spend 10 minutes telling me I can’t be helped without an appointment. She tells me my appointment will last 15 minutes to drop off phone, but won’t help me because they have no walk-in appointments available. I tell her I’ll wait for a cancellation. 2:20 appointment opens up: I ask a different clerk if I can have it and he says “Yeah, sure. I have no problem working you in.” I ask him if he can save it for me and he says yes. 2:15 manager comes back from break: He tells me that I have no right to the 2:20 appointment and that he will discipline his employee for telling me I could have it. (very weird) I have to argue with him to get my appointment rescheduled. He brings out an employee from the back and whispers to him. Employee “makes me an appointment”. I ask for a printout of the appointment and he tells me that he will have to make a real appointment for me in order to get a print out. He does. Not sure I want to drive all the way there for a third time for a 3rd/4th appointment. There’s no recourse. There is too much demand, not enough supply. I worked in customer service for 10 years and just never had the need to exercise some weird gatekeeper power...