Our home caught fire and we lost our beds and the company that listed the things lost put on paper that one of our beds was a queen size so we purchased two sets of mattresses and box springs from Brenda a couple weeks ago. Before we left the store we gave a review and Brenda was good to sell us the beds and was great. Two weeks out we find out that one of them was actually a full. Not her mistake I know but I contacted her and let her know the mattress and box springs were both STILL IN THE PLASTIC not touched. I asked about returning them and exchanging for the right size and the amount of run around I got was incredible. I'll call you back never called me back. Finally the next day I had to call her again and got the B's story that I had to keep them for 30 days. Then I could return them and pay the $115 fee. I'm trading in a new queens mattress and box springs for a smaller lessor amount and I don't want any money back and they think we should pay them to get a smaller bed for less money???? Consumers please be aware just because the salesperson is nice and helpful make sure you get the same care after the commission is...
   Read moreMy family and I had an excellent experience working with Rosalind Raynor at Mattress Warehouse located on Ramsey street. From the moment we walked in, she greeted us warmly and took the time to really understand what we were looking for. She was very knowledgeable about all the different options and explained the differences of the mattresses we had questions about in a way that was easy to understand, without ever making us feel pressured.
Rosalind went above and beyond to ensure we found the perfect mattress for our children's needs and for our budget. She was patient as we tested multiple options and provided helpful recommendations that made the decision process stress-free. Her professionalism, kindness, and genuine care for her customers truly stood out.
Thanks to Rosalind, we left confident in our purchase and excited about the comfort and quality of our new mattress. If you are shopping at Mattress Warehouse, I highly recommend asking for Rosalind; she makes the entire experience smooth, enjoyable, and...
   Read moreI recently had the pleasure of visiting Mattress Warehouse and I must say, the experience was outstanding. From the moment I walked in, I was greeted by Brian who was extremely knowledgeable and friendly. He took the time to listen to my concerns and provided expert advice on my sleep health. What impressed me the most was the transparency and honesty exhibited throughout the process and not just trying to saddle me with a super expensive mattress that would not fit my needs. Not only did he advise me on the differences in the mattress builds and construction, but he also introduced me to the automated bed that mapped my body to the way I sleep. I highly recommend Brian at the Ramsey St. Mattress Warehouse to anyone in need of reliable and trustworthy advice when purchasing their next mattress. His exceptional service, expertise, and dedication to customer satisfaction has earned them my business...
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