Paul Mitchell The School Fayetteville — Local services in Fayetteville

Im so over this whole situation. As you guys have seen I've been going to the Pual Mitchell hair school faithfully. No issues, I've gotten hair treatments, hair cuts, blow outs, and color over the months n made a mistake of going to another student. I always went to the same person. After getting my hair colored it litterally faded that same week. I do not use cheap shampoo and or conditioner I use color protection products. I call and tell them my color went from red to brown. They made an appointment stating they fix it for free! Said id get a "chemical redo " however my appointment ended up getting pushed back a week because the day if my appointment there was flooding and thunderstorms. I call ask will this be an issue with them fixing it? They said NO. I go to my appointment for a chemical retouch and highlights were suggested. I say well let's do both fixing the color and then I pay for something additional because it sounded nice. She put test strands of bleach in my hair and determined bleach would completely ruin my curl patter. It dried my hair so they suggested a hair treatment. So I pay for a hair treatment and by the time she fixed the test strand and did the treatment it was time for them to CLOSE. NO CHEMICAL REDO! I said can I reschedule being understanding of their time ! I reschedule for this week they put it in as a chemical redo NOW WE ARE WEEKS OUT. Hair still faded ! I call to confirm before I go there theyvwould be fixing it for free. They say yes they put it in the system as a chemical redo ! I sit there and the manager tries to get me to feel it wouldn't be fixed and that regardless what they do it will still fade. It won't this ... it won't that. I made it clear regardless I wanted it fixed like they said they would from the beginning. She tried to stiff me with a 20% discount. After having me constantly drive out there to get it fixed and being told it would be fixed for free. I wasnt even mad about the money at this point its the principle. You said you fix it, you get me out here AGAIN..... fix it. So she fixes it then tries to stiff me with a bill. NO. Then to top it off whike getting my hair done they were legit ripping my hair out trying to separate it with skinny combs.. IM BLACK WITH BLACK HAIR N PROUD This girl who did my hair A STUDENT someone who doesn't even get paid there has been harassing me. While there they kept leaving me goofing off my hair is 2 toned! Because one side processed alot longer. To top that off she wanted to complain about my texture which is unprofessional as hell. She is black hell with dreads. Ive never caused an issue before and I wont be back . But this is out of hand to the point the girl who did it (not the school) is harassing me starting drama. She isn't even a stylist and she does not get paid and or was affected from the situation. She needs to grow up. Im calling corporate tomorrow. Facts are on my side its funny because I requested her. Thinking shed be a good person to try but no drama. Obviously can't do black hair and is ghetto. Ontop of it shes lying making the situation out to be something its not. Do not waste your time and or money 💯 i can't help but to wonder if i was a different race if shed go about this differently. SHE KNOWS THE WHOLE SITUATION. Yet chose to blast me for being unsatisfied in the situation like im...

The place looks nice and so do the staff.... but I'd like for the people to be truthful. My husband called and made an appointment for me for our date night. When he called the secretary was told that I have naturally curly hair. I'm multiracial, not loose curls. She told him that I would be placed with someone that was used to my hair type. I get there and was happily greeted and assigned to a student. I asked her specifically if she was used to my type of hair. She replied that she's used to it and comfortable doing my type of hair. We started with a deep conditioning and when it came time to detangle.... she had trouble. It took a while. For the blow drying part she tried to brush my hair starting from the roots and during the duration of this time I had to take the brush from her and SHOW her how to brush my hair and section it off .....a couple of times. I've never had to do that at any other place that I've ever been to. Even with suggestions and demonstrations of how to blow dry my hair she still didn't section it probably and brushed it from the middle length of my hair. I had tangles at the end of my hair and she tried to snatch the brush through my ends. When I told her not to do that she would blow dry from my roots and stop at my ends😳. During this WHOLE time not one teacher stepped in to check on us... but had no problem going to other stations with clients with straight hair. Finally another student came over and offered to help and show her how to do it. But after it seemed like she gave up and the other girl stepped up and finished blow drying my hair. After the first girl came back I asked the second girl to flat iron my hair. I haven't had heat on my hair for almost a year and I wasn't going to let her cause heat damage when I didn't know if she knows how to flat iron hair like mine. Asia finished my hair and it was beautiful. She said that it would have came out better if the first girl used products meant for my hair. I spoke to the secretary and told her that she put me with someone that had no clue on how to manage my hair but all I got was that everybody is a student. .. yes everyone is a student but if they are not strong in a certain area, they need someone there to help them get accustomed to it. This is discounted from what it could cost but I'm still paying for it. The secretary knew that she wasn't experienced with curly hair like mine. My husband and I ended up not being able to see our movie for our date. An appointment that is supposed to last for 2 hours ended up being 4 hours. Just tell the truth. The students are told to tell their clients that they can do whatever the client requests, even if they aren't...... which is 🤥 lying. Ask for Asia, she's only there for 3...

2nd visit 6 months after. I went in for the second time yesterday. I couldnt believe I was there for 6 hours. I was asked if I wanted to go darker for my roots and I said no, I wanted it matched to my normal hair. At the very end, i realized not only did I get charged $40 more than last time for some additonal god knows what, but the dimensional color was no where near what I showed I wanted. It was possible because 6 months ago they achieved it on a strand test to see if my hair lifts. My roots are completely black now when my natural hair color is dark brown and I specifically said I wanted it matched to my natural. And now my greying hair will be more visible when it grows out. I asked for long layers and showed my hairstylist student what I wanted, I got short layers for some reason. The experience wasnt great. Jade said the toners or color isnt mixed by the students just given to them. Jade was nice but unfortunately I left dissatisfied. I felt I wasted extra time for my roots and dimensional hair color because they weren't done at the same time. That technique should have been taught to the student or helped to work through so stufent could be confident and not waste customers valuable time. None of the instructors checked in on Jade as much as Ashley checked on Emma when I came in December. The instructor at 7 pm tried to gaslight me into saying I should just come back in a few months and pay for this all over again because the colors matched the picture I was using as reference. That would have never been Ashley. Ashley not only cares about her students, but cares about the customers and getting it right. The colors in the picture were blonde and I got brassy caramel according to the instructor but I saw as more brassy orange and red tones shining through.

DECEMBER 2024 Ashley the instructor and Emma the student were super sweet and did a wonderful job. You can tell Ashley is very empathetic towards everyone. She seemed to be a great teacher to Emma and the female students next to her. Ashley the instructor is very caring of her students and them taking a break. I was there a little over 6 hours because I had box dye dark hair and wanted highlights. Ashley and Emma went above and beyond. First time getting hair colored at a salon and I was happy with the service. I will definitely come back and even bring the kids...