Lindy's — Local services in Fernandina Beach

Shopping at Lindy’s was a good experience the first time, but unfortunately we had a terrible experience trying to exchange the pair of diamond earrings we purchased because one of the clasps wasn’t closing properly. The employee who was working at the time of the incident accused us of breaking the earrings because “gold is malleable” (in an incredibly rude and condescending tone of voice) and said “well I know it was straight when I sold it to you” (when she wasn’t who sold us to them the first time). She then took them to the back to bend the post with a pair of pliers, which doesn’t really instill confidence in the quality of a piece of fine jewelry. When she brought them back out, it didn’t even close the same way as the other earring, but we were told “well I can hear it click”. After bringing my fiancé nearly to tears, no one apologized for the experience and we now have a random assortment of other pieces from trying meet the ticket price of the original earrings, since they have an exchange only policy.

The owner eventually came out to assist in picking pieces, seemingly unaware of the horrendous experience that just occurred, so hopefully our negative experience was isolated to...

When I went to Lindy's the first time, I was impressed with the quality of their items as well as their customer service, however, since I have learned they do not stand behind their product. My mom got me a silver necklace on a very delicate chain for Christmas. Within 3 months, the chain snapped. When I called Lindy's to see if I could send the chain back for fixing (I live in another state), Jordan, the sales person I spoke to was rude and unaccommodating. She explained that the chain was only 'worth $20' and blamed me for the break because it 'obviously pulled on something' (I had it around my neck when it broke, so not sure what it pulled on other than my hair). She said I should just take it to a jeweler near me because it wasn't worth me sending it in. I told her that I assumed she would want to stand behind her product so it shouldn't matter if it is $20 or $100, they should fix it! Then she proceeded to say if it meant losing me as a customer, I should send it in. I was taken aback by her rude tone as well as the comments she was making. They have now not only lost me, but also everyone I tell about my experience...

Our yearly family vacation to Amelia Island has always included a trip to Lindy's Jewelry in Fernandina Beach. When my daughter was going to celebrate a milestone birthday, I reached out to Jordann at Lindy's to help me choose a special gift for the occasion. After many phone calls and photographs, we were able to narrow down two gorgeous rings that perfectly complimented my daughter's taste and style from which to choose. Although there are many lovely jewelry stores in my own home state, Lindy's pieces are unique, fun, and special. Jordann was able to understand immediately what I was looking for and super helpful despite the long distance (and ultimate final purchase delay due to COVID travel restrictions). When I was finally able to make it to the store with my daughter, it was amazingly helpful to find that Jordann had held our choices (with deposit) so that my daughter could make her...