Ashley Store — Local services in Findlay

Take a dollar bill everyday for 5 years and light it on fire. You’ll be more satisfied, and avoid dealing with this disaster of a furniture store. I rarely take time to write a review, but this place needs it. We bought a reclining couch and loveseat set 2 years ago with protection plan. Took a couple Months to receive, no big deal. Within 2 months of receiving, the back of one of the loveseat sides fell off. Call Ashley furniture and they direct us to the warranty place with instructions. Warranty place sets up a time to “repair” and tells us they will be sending the parts to our house prior. An insane amount of boxes show up. Warranty guy comes to do the repair and none of the parts are correct. Guy orders correct parts and rescheduled, meanwhile leaving all of the incorrect parts at our house. Shows back up the next week and “fixes” the broken part of the love seat. Meanwhile it’s reclining crooked and the back is hanging off with nails sticking out for kids to cut themselves on. We proceed to remind him of the extra parts still at our house and he says he will send a truck to get them. We call the next day to tell them the loveseat still isn’t working properly, and are told they’ll send someone back out. That never happened. A month later we call because the incorrect boxes are still at our house and they tell us to throw them away. Fast forward 2 years, the other side of the love seat breaks, so I sit on the couch that rarely gets used and notice it’s reclining crooked. No clue when this happened since it’s rarely used, and almost never reclined. Call Ashley furniture for warranty and the refer us to their new warranty company. New warranty company knows nothing about it. After going back and forth with Ashley and the warranty company for a few days we find out Ashley provided us with the incorrect warranty company. After finally getting in touch with the correct warranty company and providing all the information they requested (which took a full week because their web links weren’t working properly) I’m told the couch won’t be covered as I have no clue as to how or when the issue started because I said “for all I know it could’ve been this way when we received it.” The warranty claim for the love seat will be approved. It’s been 3 weeks since that point, we’ve since received an automated phone call from the warranty company everyday telling us they’re trying to schedule our repair, only when we answer it tells us they have no times available. Today they finally contacted us with a date that is a month in the future. At this point the furniture should just be replaced. So avoid this absolute trainwreck of a furniture store at all costs. The fact that you have to give them any stars for a review...

If I could give “no stars”, I would. We purchased over $6,000 in living room furniture from Ashley a couple years ago. We were convinced by the sales rep (Nate) to purchase the extended warranty, which I’m usually skeptical of but he said it provides peace of mind and never worry about paying a cent to have anything fixed for 4 years. About three years after the purchase, we have 3 manufacturing defects. (seam coming unstitched, seat spring not working causing the person to lean when they are seated and a foot rest sagging in the up position). After many calls to the warranty company, they finally responded and denied service to fix any of the manufacturing defects even with our extended warranty. We then visited the Findlay store and spoke with the manager (Rodney) who said that warranty service company is terrible and not to worry because they don’t use them anymore but mentioned the other warranty service company they use would definitely take care of our furniture and not to worry. After multiple phone calls to Rodney over the following 3 weeks asking him for any update, which he never returned one call, we final contacted their corporate office. He even acknowledged later that he received all of our messages asking him to please call us with any update but he chose not to. Now Ashley escalation department has said they will be happy to fix our furniture but we need to pay for the initial inspection and all labor charges to complete this. I asked for my extended warranty money $700 refunded since I was obviously misled that a 4 year extended warranty covering manufacturing defects and peace of mind would cover these defects and yet, we still have to pay above & beyond. I asked the corporate lady why would Ashley offer an extended warranty if you still pay to fix manufacturing defects. She could not answer the question. I’m a big fan of supporting local businesses to help the community but if I can convince any one of shopping for furniture in Findlay, I would recommend any place but Ashley. We’ve learned the hard way to never trust Ashley furniture and I would hate to see someone else go through...

This has been the worst experience. My son purchased a sofa at the Findlay store early June and paid for white glove delivery. While bringing the sofa into the home, the young men ripped the sofa. They took note and told my son they already reported it to Ashely while at the home. They said he would be getting a call the following day to set up a repair service. They never called him. We went to the store he purchased it at and talked to his salesman. He was told it never got reported so they put the report in. My son got a text to set up a repair date, he took time off work to meet with them, then he gets a text stating it was going to be earlier in the day which he could not do. They rescheduled to another date a few weeks later. He again takes time off work to meet with them, and he gets a text stating they moved the repair service to 6:45-11:45PM on a Friday night! Nobody showed up. Went to the salesman again and he put in an exchange request, as should have been done in the first place. My son didn’t pay for a ripped sofa. Set up another date for a delivery to exchange out the ripped sofa and instead they sent a repairman, and as he’s at the house he finds out they sent the wrong fabric to repair it. Another delay. It’s now early October and still nothing has been resolved. I’ve called to set up a delivery exchange five times in a week and for some reason they can’t move forward. “Things are still in manifest” is their response. Four months since they delivered and ripped a new sofa my son paid for and we can’t get anyone to help. This is ridiculous and unacceptable. I would never do business with this company...