Big O Tires — Local services in Firestone

I brought a wheel hub in to have two wheel studs replaced. I was called a few hours later to be notified that the hub would have to be disassembled and require a new wheel bearing for the job to be done and the store did not have the proper tool (hydraulic press) so they were going to borrow from another store. I got the part back two days later and paid $381. After installing it back on the vehicle my ABS, traction and several other dash lights came on and stayed on. After trouble shooting and replacing sensors I finally came to the conclusion that the bearing had been installed backwards and had to be turned around. I brought it into Big O and they acknowledged that it had been installed backwards and said they would do it the following business day. I called the next business day (5pm) and was informed that their hydraulic press was broken so the technician would bring the part to his home to do the work and I would get it back the next morning. The next morning (1030 AM) I got a phone call stating that the tech broke the bearing and they had to order a new one. Four hours later the store called and said my part was ready for pickup. I went down there promptly to get it and the part was only half assembled. They once again acknowledged that the fix was not complete and they would finish the job in an hour. I came back and it was finally complete. When installing the wheel hub back on the vehicle I noticed my brake caliper wouldn’t mount without grinding against the rotor. Upon inspection I realized that the mounts for the caliper had been bent and the brakes wouldn’t mount. The car is still not drivable. So this whole scenario of simply needing 2 wheel studs replaced ended up costing me $381, two full days off work, hours of extra troubleshooting and now I have to purchase and install a complete new hub assembly. I asked the service writer if there would be any compensation on my end due to the ridiculous chain of events it took to finally get the job done right and the only answer I received was a shoulder shrug and him saying “I already ate a $33 dollar part, there is nothing else I can do.” My conclusion with this store is that if they weren’t equipped to take on this task, then they should have just let me know that in the first place rather than put me through this roller coaster of misinformation and poor...

Came here to get a set of tires, after removing the tire warranty package (have car insurance no need to have tire coverage when insurance covers it) the "receptionist" for lack of better terms comes back and says oh you need a valve stem (nothing was wrong with the previous one held air just fine and released as well). Had no choice but to say ok and pay 89.99 for a stem. After the stem was installed and I get the vehicle back, the tire pressure light was illuminated (was told oh it will go off when it resets (never happened) came back the same day maybe an hour later they reset the light on the dashboard and it was off to the races I assumed. Made it back home and the light re presented it self, turned around to go back to the shop and arrived at the shop (3:30pm) and was told the master tech had left for the day and that I could come back anytime other than Wednesday's and sundays (it was a Tuesday) I work 7 days 12hr shifts and was unable to bring it back that week. Scheduled an appointment and had the service writer order the oem stem to replace the one they had installed. Fast forward the following weeks Thursday arrived around 8:15 let the writer know what I was there for and that the other writer had supposedly had ordered the original stem and was told "oh I don't know anything about that, I haven't seen it." Said ok and stepped out to safeway (next door grocer) come back and am told that the appointment was scheduled for 8am and that I'd have to hang tight as other "appointments" were there before me. Long story short I've wasted plenty of hours at the shop only for my car to have lights on that it didn't have before & a bad customer service. If no master tech was available why would they have taken the vehicle back to the shop on the day of the repair and "try" to fix it. I do not recommend spending hard earned money at this place as I believe that the only reason I "needed" valve stem is because I took off the road hazard to drop the price only for it to be raised back to the original price. Hopefully leaving here without any lights on my dash. 0/10 DO...

I'm a bit late with this review, and I apologize.

I purchased a new vehicle in 2023 and 2 weeks after purchase, I took a nail to the rear drivers-side tire. I brought it in to Big O to have the tire repaired. It was in an area of the tire which was patchable, and they did a quick patch, checked the tire, and all was well. The tire held pressure for a while and then it started dropping - but, slowly. I thought that maybe - with the patch and the wild fluctuations in temperature outside, that maybe it was just a fluke occurrence. I stopped at a garage and had them put in some air (gas station pumps get pieces ripped out of them and in my experience - most of them will just let air out of your tires), and with some moderate temperatures - the tire seemed to hold pressure. Then it happened again.

I thought that I would need to replace the tire. I took the vehicle to Big O and explained the situation, and asked if they could just throw in some air to get me by - knowing that I would need to replace the tire soon.

Then, one of the service gentlemen - I apologize, Big O, I should have written it down, but I want to say his name was Brandon or Brendan (I did tell the manager on duty about this as well) - took the time to look a bit closer at my tire and found an extremely small leak in the stem. 10 minutes later - I was on my way and I haven't had a single issue since.

Big O probably lost a sale - short term - because, I didn't have to replace the tire. But, this location earned a lifetime customer and an enthusiastic referrer. Thank you for doing business the right way and taking the time to be thorough. Give Brandon a raise...if I got the name wrong, I'll gladly come in and...