Starbucks — Restaurant in Firestone

I am officially done with this location!! I had the same type of problem twice now with same young guy. I am blown away at how he acted to a customer on two separate occasions. Defensive and seemingly takes everything personally. He needs to find a new line of work. At no point of either interaction did I act in a way that warranted this behavior.

Both times that I have dealt with this guy, he acted downright angry at me. Glaring at me after he placed my coffee on the counter.

I had never had an issue with any employee after going to many different Starbucks for 18 years until this guy. His little comments obviously stemming from anger have no place in a customer service role. On neither occassion was I rude to him. His behavior is unwarranted.

Getting openly frustrated with me because he doesn’t know the menu and doesn’t make offerings like every other staff member does shouldn’t be my burden. Angry, defensive, demanding and entitled are good ways to describe his behavior. He needs to grow up and then join the workforce. After 18 years of going to Starbucks, this...

Lilly couldn't care less about her job. Was very rude and blew me off in the middle of the expressing my displeasure. I've been spending money in large amounts for years here since my company is right down the street. Came in and ordered a trenti strawberry refresher along with other drinks. Was given a drink without any strawberry in it. Was told they haven't had strawberries all week. When i asked why Lilly didn't feel it necessary to tell me that there was no strawberry even when I ordered that drink. She then rolled her eyes and walked away from me and told me no one likes the strawberries in the drink anyways. Horrible attitude, worse customer service from Lilly. The rest of the staff has always been very nice here. I even requested that she let the future guests no that they are out of strawberry and the waved her hand at me to shoo me away. Again horrible service and attitude and I've always been super cordial...

My wife and I always shop Safeway on Sunday morning. We both get a hot beverage and usually I will get the free refill. Today I had a mocha and was following it up with a cup of coffee free refill. It's never been an issue, but today they made a stink about me having a mocha and not wanting to refill with regular coffee. To me it was over thinking. She began to fill the cup and filled it up halfway, but he sad part was, instead of giving it to me, she dumped it in the sink. When I get a refill I always tip the cost of a cup of coffee anyway but I will no longer buy coffee from that Starbucks. I will get it next door at the...