MacExperience - Apple Authorized Service Provider — Local services in Fishers

Horrible experience at this business! They charged me $70 up front for the “diagnosis” and then told me to wait the same day for the diagnosis. I waited and the same day the tech came to me and told me it was the battery and he had replaced it with a used battery he had in the shop and would sell to me for $25 which would be covered by the initial $70 diagnosis. He then told me that he wanted to keep my computer just over the weekend to make sure it was holding charge. I didn’t hear back the following Monday or Tuesday as I was initially told. I waited all week and went back at the end of the following just to be turned away again and told that it “wasn’t ready yet” and they were having a “tech employment issue”, so once again I waited. Another week went by and I heard nothing so i once again went back, at this point it had been 2 full weeks of keeping my computer. When I went in they told me the same thing, I just need a battery replacement and that they could order one for me. The same tech who had promised me the used battery for $25 was sitting right there and when I asked him about it he sat there silently shaking his head like he didn’t know what I was talking about. I spent $70 and waited two full weeks for them not to fix a damn thing! On top of that, the men working there are rude and come across very arrogant to customers. Don’t waste your money or time at this shop!

Edit I would like to clarify that I was contacted the day before I came in for the third time, which would have been 1 day shy of 2 weeks exactly. That is the same day I changed my phone number. This does not negate the experience I had with this company although they are now trying to blame me for keeping my computer for 2 weeks and there being no change whatsoever, despite paying the $70. Take some...

After examining and diagnosing my PowerBeats Pro ("device") MacExperience breached a written promise to repair my device.

On August 15, 2024, I brought my device into a MacExperience shop with a pairing issue. The clerk observed the pairing issue and advised that my item was under warranty and would be repaired. The "system" was down, so I hand wrote my name, email address, mailing address, and phone number on a sheet of paper that contained no disclaimer or "fine print." More importantly, the clerk, after examining my device, wrote "won't pair" as my device's issue. As detailed below an shown in the exhibits, MacExperience (1) confirmed the diagnosis and (2) provided written assurance to repair or arrange for the repair of my device.

On August 16, 2024, I received the following update from MacExperience: "Our technicians have diagnosed your repair and ordered part(s). Once the part(s) have arrived, the technician will begin the repair and you will be notified when the repair has been completed." (See Exhibit B). On August 19, 2024, I received the update that, "Our technicians have shipped your device to one of Apple's repair centers for repair. Most mail-in repairs take 5-10 days from the time they are shipped to be completed and returned to our store." However, MacExperience, notified me that would not honor their written promise because an Apple technician detected "liquid damage" with no further explanation. Neither the MacExperience clerk nor I observed any liquid damage when the MacExperience clerk examined my device; again, after examining, he wrote "won't pair" on the intake form.

When pressed on honoring its written promise, MacExperience blamed "automated notifications." Keep this lack of integrity in mind when determining where to go for...

I have had my Macbook Pro 14" taken in 2 times within the past 2 years and they have not only been extremely quick to fix it, but they are also very thorough in fixing your Macbook when you take it in. 2 years ago I broke the screen, and a few weeks ago, I started to notice something defective and not right with the spacebar, and it almost popped off 2 times. It was very bent to the point in that eventually, the left and right part of it no longer worked and I had to move my hand in a weird direction in order to use it, and I had to put excessive pressure. Very frustrating for sure! I got to be honest–I'm a very fast typer so my hand would just get sore after some time.

So we made an appointment and we took it in on Friday, and they said there was something wrong with the spacebar and that they would fix it and order the part. It took only TWO business days for them to fix it. (They were closed for the Saturday and Sunday.)

Another minor issue I've been dealing with for a little while, maybe a year or so, was that the battery wouldn't charge unless if the cord was in it EXACTLY, and I had to close my computer before it could work, and sometimes it wouldn't even charge at all. It just had to be in the right position. But we got it today, and much to our surprise, not only did they fix the spacebar, they ALSO fixed other stuff that needed fixing too, and they replaced the entire keyboard and speaker and battery! I had to make sure it wasn't a new computer when I first used it. Lol! The people here are SUPER smart and friendly, and I HIGHLY recommend them over any other tech service in the Indy area.

10/10!

PS: I am writing this review FROM the computer I was...