Designs West Home Furnishings and Mattress — Local services in Flagstaff

This is a totally unsolicited recommendation for Designs West.

I love this store for sooo many reasons. I’ve made it my “go to” place.

The staff and designers are excellent. Free designer help for in-store purchases (which are far more expansive than what is shown on the floor). --But, holy smokes, when they came to my house they gave me far more information for what I could do beyond their in store “buying options.” I was able to move forward with other construction options based on their advice. I probably should have paid for their expert advice.

I love that they apprentice new/studying designers and promote them with in-field experience. I had a fabulous apprentice who helped me through the process over several months. She was great, but it was also great that the store backed everything we did.

Customer service is beyond incredible! When my husband and I couldn’t plug in new lamps behind the bed furniture, Designs West was actually willing to come out to help us! It kinda felt like we were all family and they were determined to make sure everything worked for us. A very different experience from what I’ve had at other places.

Designs West is a remarkable store and has offset sites in Sedona- and I don’t know where else. They are super customer oriented and have remarkable resources to help you find whatever works for your situation.

Thank you Designs...

We went to Designs West with the intention of shopping local for some bookshelves. The sign posted on the front door indicating that masks are ‘YOUR choice’ was a little puzzling in light of the fact that a mask ordinance remains in place in town. We entered anyway, expecting to see staff masking even if other shoppers were not required to wear masks. Unfortunately none of the three employees we saw had masks, including the woman who approached well within personal space to offer assistance as we browsed. Under normal circumstances attentive help would be a welcome aspect of the shopping experience, but in the current climate it simply meant we left the store as soon as possible and opted to order shelves online for...

Was in the showroom and saw a couch i wanted to buy. Had it loaded up in the truck and went to pay. Was informed that the couch was mistagged, and it was actually nearly 300 dollars more than I initially thought. So i unloaded the couch and went shopping online, i found the exact same couch at AFW in Glendale for WAY Cheaper even with the 100 dollar deivery fee from Phoenix, i still saved 150 bucks.

Wanting to support a local business, i went back to Designs West and asked if theyd split the difference. Basically, i was willing to spend 100 bucks more to buy from a local business, and the sales associate rudely and arrogantly turned me down.

Over the years ive bought many things from this store, but after this, i...