Xfinity Store by Comcast — Local services in Flint Charter Township

The prepaid service has went to hell.. in April 2025 I paid my bill on phone with my cash app. May 2025 it was a complication I had to go to a different site than my app turn off some kind of Auto pave and turn it back on all I know is it took an hour and a rude person to help me then get this for June 2025 when do the same complications paid with our cash app as we have been 10 minutes after we pay it goes off and believe it or not it's already been taken out of cash app so we call we're waiting and waiting and nobody can explain to me why my money is going to cash that but they only have records from May of 2025 of last payment so I go without internet TV my cameras everything for 2 days to not find out by any other four people I talked to and 2 and 1/2 hours plus that I spent on the phone different times trying to find out why my money was gone but it's actually still pending which also was a problem they take it with the quickness it's going to take me to get my $ 45 back and I sure didn't find out from anybody at Comcast or Xfinity now whatever you want to call it they no longer take cash app and they no longer let you pay over the phone to an automated piece of s* either you have to do everything online jump through hoops do this do that and again none of them that I talked to you told me they no longer take cash app I found out by kept getting online and asking questions but they took it in May and April and God forbid they took it for the last four plus years that I had it so anyway I'm really ticked off with them funniest funniest thing was this guys that one of the guys that are trying to help me figure out why I couldn't get my prepaid back on even though my money was gone there's no way to send a screenshot to prove that I did it this that and the other tried to get me to get internet that wasn't prepaid through them and take my two cell phone lines over to them almost had me kind into it because he was convincing me I'd have my internet back on that day worst part about it they advertise like Metro and T-Mobile and other like places that have internet but none of them are available in my area on the south side of Flint and that's because Xfinity Comcast whoever they are whatever their name is at this time has the locations unlock you have to deal with them which is not right nobody's up to date with their changing rules most of them are very disrespectful I mean I was chatting with somebody and I said a couple different times they took my money but my service went off 10 minutes later I don't understand why my service is off when I took my money and then the person came back I get it give me a second and I'm thinking how much more time do you need to understand that my $45 is gone but you're telling me you don't have the payment but it's not in my cash app and please explain to me why it takes14 days to return my money but it took you 10 seconds to take it I can't say that I didn't do it and get it back cuz it will make me cancel my card and even more of a hassle I can't have Comcast return it because they say they don't have it because they no longer accept cash app so it's just out in the wind pending until eventually it will be a payment fail and be returned and cash app said it could take 14 days it's been 6 very disappointed with no TV an unhappy...

Worst business to work with. 1. Xfinity has a block on the house we close on next week. We are NEW would-be customers. I work remotely from home and my husband owns several businesses he also runs from home. We need Internet and cable connected the day we close (Friday). 2. We have wasted hours online and on the phone trying to work this out and it's not even our problem, it's between Xfinity and the FORMER customer. 3. We decided to drive the 20 minutes to the Miller Rd store to attempt to resolve this and when we walked in the store was quiet with 20+ people waiting, a handful of employees with customers and several standing around. Every single person saw us walk in. ZERO greeted us, nobody said hey stand in line at the desk over there to check in etc. Nothing. Not a smile, not acknowledging we hadn't been helped in any way, nothing. 4. We watched people be helped before us that arrived after us, so we stood in line behind them and were eventually assisted by a young man named Cameron. He told us we could make an appointment or wait 2 hours to speak to a specialist (the people standing around not helping anyone). We explained our situation and he did his best to middle man but the specialist told him they would not do anything until we brought the DEED to them. On the house we don't close on for another week. Because Xfinity has a situation with a FORMER customer. Then we find out that is just so they can send it to collections. Has nothing to do with us or our soon to be home. But because they placed a fraud block, we are being jerked around with honestly, the least business like behavior I've encountered anywhere, ever, from their webpage to the phone calls to the in person disinterested unhelpful interactions. 5. We cannot contact the former owner or their realtor legally. This is a dispute between Xfinity and former customer and Xfinity has done more to prevent us from signing up with their company than anything. They have done nothing proactively to gain us as customers. 6. We have done our homework and found that many people in identical situations followed TO-THE-LETTER what they were told needed to be done, with payments, deeds, proof of past and current residency, etc. just to wait MONTHS for the block to be removed and a new connection made or for some others to find out Xfinity still wouldn't remove the block. 7. There aren't any other highspeed internet providers for the area we are buying our home. 8. Xfinity may lose our business, $15k or so over the next 10 years, over a $250 bill and fraud block on a former customer they've already written off. The former owner has sent a check by phone for the past due amount in full (he's in a different country at the moment) and that can take 10 days to clear. Xfinity will not do anything until it clears and again has not been the least bit helpful in any of this. 9. We have every right to be angry, and we are. 10. I am going to be researching alternatives for such a bizarre and ridiculous situation as well as looking into any possible legal assistance should we choose to go that way. Never in my life have I had to beg for someone to take my business as a paying customer. No stars, no points, do not recommend. By all means Xfinity,...

The worst internet service I’ve ever had to deal with. We just moved into our new place, and they shut our internet off after only having it on for maybe a week because of a past due balance from the previous tenant the lived here before us. Then tried to tell us we had to pay it in order to get service back on at our place.

Once I argued that that made no sense, we were finally able to speak to someone who understood what was going on and helped us get it back on. Even lowered our bill by 10 bucks. Great.

However, the very next day, my internet was shut off again for the same reason. This time when I called, they explained to me that a block had been put on the account, and I had to get in touch with someone from “collections”? Once I finally did, they were able to remove the block and get our service back on once again after being transferred seven times, and on the phone for a total of two and a half hours.

Maybe two and a half weeks later, I get a notification on my phone that they tried charging me more than what I was told we would be charged. So I once again, called to see if they could explain the bill to me. My original bill when I started was 95 dollars. And that was with the auto pay. After all the BS I was put through, they dropped it 10 dollars to 85 a month. Again, with the auto pay. When I called to have my bill explained to me, the lady said the total amount due was 156 dollars and some change. I was confused on why it was so much, we started service a month and one day ago. So I understand if there’s maybe a late fee for missing the day it was due maybe? But so that’s what? Almost 60 dollars and something for a late fee of one day?

No, it still didn’t make sense to me. So she explained that the day service starts, we started getting charged. Okay, makes sense. But again, so what, that’s 70 dollars for half of a month? That’s almost our entire monthly bill. It still didn’t make sense to me.

This internet company has done nothing but cause us problems, and try to overcharge us in fees. There’s only been a handful of agents I’ve spoken to that have actually tried to listen to the issues we’ve had, and the rest have brushed it off as if to say “it is what it is.” For example, the first lady who tried to tell us we had to pay someone else’s bill who lived here before...