Vehicle City Motors — Local services in Flint

LEMON ALERT!!! I am VERY disappointed in the vehicle and the service we have received from VCM. I co-signed with my young adult daughter for a newer used car on 5/24/23. We were told the manual transmission Chevy Cruze we were purchasing needed NO major repairs, but the ride home proved that the car would not shift in to third gear properly. There turned out to be several other dashboard lights that came on AND the battery needed to be replaced almost immediately. When we took the vehicle in to be evaluated at our local repair shop, we found out that it needed THOUSANDS of dollars worth of repairs. We had purchased the $2,000+ extra protection coverage from VCM that was supposed to cover the cost of some repairs. (This coverage and fee was also not properly explained to us during purchase.) When we contacted VCM about the repairs needed, the management team was unwilling to work with us, to the extent that they repeatedly refused to answer or return our calls as well as hanging up on me several times. When trying to reach various members of management, we were told they were no longer working at VCM, then (miraculously) those same people were available and still employed on a later occasion. Management finally asked for the auto shop's repair estimate, which we provided, and agreed to cover a paltry $500 of the thousands of dollars in repairs. The repairs were completed, and when we contacted VCM for re-imbursement, we were told that the manager who okayed the $500 payout was no longer with the company and current management would not honor his agreement with us. To add insult to injury, VCM was supposed to send us our license plate within 48 hours of purchase. We did not receive our license plate for over two weeks from our purchase date. As we did not have our permanent license plate, we left the temporary dealership plate on the car while it was in the shop being repaired. VCM called the police on us to report that we had STOLEN their license plate! This was absurd since we hadn't had their plate for very long, had not received our permanent plate from them, and weren't able to mail the temporary plate back as we had no access to it while the car was in the shop being repaired. This incident was traumatizing from my young adult daughter, who got a police phone call, and thought she was going to be arrested for stealing the dealership's plate. The car buying process with VCM has been nothing but trouble from the beginning and we are STILL working to resolve issues over six months later. I would NEVER EVER recommend buying from Vehicle...

Buyer beware!!!! This place will sell you garbage!!

I purchased a 2016 Kia Optima for my daughter as her first car and sweet 16 present. Jacob was our salesperson and was wonderful until we left the dealership. Driving the car home and noticed that the driver's side door would not unlock, forcing us to crawl in through the passenger side. Took the car back up there and was told by Jacob that we should expect those kind of issues with a car that we only paid $6,000 for. He became very rude and condescending. After losing my shit because of his treatment, the manager finally agreed to repairing the locking mechanism.

Because of the way I was treated after they got my money I checked the reviews, which I should have done before I went there, my stomach dropped when I realized how many people were sold lemons and had been scammed by them.

Fast forward a few months later, my daughter got her license and was finally able to drive the car. Not even a few hundred miles later... the check engine light came on. Took the car to the Kia dealership and turns out that there is a failed Turbo and the replacement will cost me $4,679!!!!!!!!!

Update: Also had to replace the engine computer module so another 1k!!

They knew when they sold us the car that this was an issue. Please heed my advice and steer clear away from this place unless you want to take out loans to get repairs done after...

Terrible Experience – Dishonest and Untrustworthy

I had an extremely disappointing experience with Vehicle City Motors. From the beginning, they seemed like they were trying to help, especially since I was in a tough spot. But it quickly became clear they only care about money and getting cars off their lot—not about the customer.

The vehicle has pre existing issues with the AC. They initially said they would take care of the problem, but then tried to convince me to lie to the warranty company just so the repairs would be covered—completely unethical. It was shocking that a business would encourage dishonesty like that.

To make things worse, they later said they wouldn’t cover the diagnosis fee because the claim wasn’t approved—again, through no fault of mine. The communication was awful from day one, and it became obvious they weren’t interested in helping, just in covering themselves.

I was constantly left in the dark, and when I did get responses, they were vague or misleading. It felt like they were just hoping I’d give up. The salesman Brandon even said, “The owner would buy a refrigerator if it had a motor in it,” which tells you everything about their mindset.

I would never recommend Vehicle City Motors to anyone. If you value honesty and real support,...