Best Buy — Local services in Florence

So I purchased a washer and a dryer on October 3, 2024 . At first, everything was great . Excited About my washer and dryer

when I receive my washer and Dryer. The delivery guys damaged the washing machine and they had to return it back . so I had to purchase another one to come to my Apartment and I had to wait a week .when I received my second wash machine.it was leaking water everywhere in the front . .

It was broken again by this time I had to go back up to Best Buy in Florence agin . talk to the supervisor( Jared Swanson ) ) the appliance category expert . At first, I explained to Jared what was going on with the issue with the washing machine . I did not know that the store was supposed to pay for the delivery which I paid for the delivery and then I had to buy the parts for the washer and dryer when it should have been already in it . Which I pay $75 for All . I will say this Jared was very unprofessional with his language also talking poorly about his employees right in front of me. The guy that sold me the washer and dryer . he Actually, very professional and nice about everything. With this other( Jared Swanson ) was not very pleasant to talk with at all like I said very unprofessional. it was supposed to come October 14,2024 on Monday ( but it never came ) .. so at this time I went back up to Best Buy in Florence talk to (jared Swanson ) I explained to him they never showed up. I don’t know what happened so he can tell he was aggravated and didn’t want to deal with me at all. that’s when He said he didn’t have time to deal with this other things to worry about , and I said, I’ve been dealing with almost with for almost month with washer machine. So I had reschedule again . Don’t get me wrong. I’ve always liked Best Buy‘s products over the years but this is absolutely the worst I’ve ever been with when the supervisor is very unprofessional cussing like a storm and tell me that he don’t have time for this. He has other things to worry about not right at all .. Very, very unhappy about the service I got from Best Buy at Florence Kentucky . That not it . I am Also dealing with My credit card that I signed up for back in October 3 .2024 and it is now November 6, 2024. Still not received it. I have called him three times to make sure the address was correct. It was. I was very unhappy about this shouldn’t be this hard. .

you shouldn’t have people work for your company that talk poorly about other employees it’s very unprofessional and Jared Swanson needs to work on his communication skills and people skills out on the floor at Best Buy Florence Kentucky.

So whoever is at the CEO or owner of Best Buy Company really needs to be going into their stores and making sure that there employees are very well professionally and willing to help customers and don’t give bad attitudes towards customers either. This picture below this . is the person that was talking very unprofessional and poorly towards me I hope you resolve this issue and make a...

I recently purchased an open-box TV from the Florence, KY store. It was kind of a long drive, and there are a few other stores closer to where I live, but it was the only location that had an open-box option available for the specific model I was interested in. I figured it was worth the extra drive for the savings.

When I picked up my order, I was a little disappointed to see that the TV was not in its original box, but that's apparently not always guaranteed with some open-box items. The condition of the TV was sold as "certified," meaning that I was still expecting it would be in mint condition and come with all of the original parts and accessories.

Unfortunately, once I got it home and unwrapped the makeshift bubble wrap container, I discovered that it was missing the remote and power cord. Additionally, after some additional examination, there was some minor cosmetic damage to the enclosure. Luckily, I had a spare power cord and remote from my old TV that worked with this new one, so I was still able to set it up, and the screen was otherwise excellent.

I tried calling the store multiple times to try and sort out the issue with the missing remote and power cord. Although it would not be expensive to replace these accessories myself, I didn't think it was right to have paid for a "certified" open-box item that did not meet the criteria for that category. As with most large corporations, phone calls go straight to corporate, and the only thing that they could offer was to return the TV to the same location. I wasn't keen on making the long drive again for what was a pretty blatant mistake on the store's part. Even if I returned it and got my money back, I'd have wasted gas and 3-4 hours of my time for nothing.

I was surprised to find that individual stores have an email address published online. As a last ditch effort, I sent an email explaining my situation. I received a call from one of the supervisors, Jared, within minutes. He said he was sorry to hear about the issue and would look into it and call back again shortly. Less than an hour later, he had refunded the price difference between "certified" and one of the lower categories reserved for open-box items that are missing accessories. After doing so, he called again to make sure that I was happy with that solution.

I greatly appreciated Jared's understanding and prompt response. I'm leaving this review because it's probably one of the only meaningful ways I have to thank him. I used to work for a different large-scale retail operation with its own draconian policies and procedures (i.e. phone-based customer service that can't help in any meaningful way when you buy things in the store). I think it's important to remember that, behind these large corporations, there are still human beings that will usually try to make things right when given the chance....

I purchased a Samsung Galaxy S25 Ultra outright on April 13, 2025. I was upsold on a $45 screen protector. The selling point was that I'd pay for it once, and they'd replace it as many times as needed. No brainier, right?

I was out of town for three weeks for work. While I was out of town, my Zagg screen protector broke. I ordered a cheap screen protector on Amazon and thought nothing of it.

I had the ability to go into the store after getting back to town a couple days ago. I went in to get my free Zagg screen protector replacement because I preferred the matte finish on the Zagg.

AJ greeted me, and I explained the situation. He asked if had the broken screen protector with me. I wasn't sure I heard him correctly, so I asked if he meant the broken screen protector that broke 2 weeks ago? He said yes. I told him no, I threw it away. But he can have the screen protector I had on the phone now if he'd like. He told me they can't give me the free replacement screen without the broken Zagg one. I told him he can break the one on my phone now, and use that. Although said in jest, AJ took this very seriously, and deferred to his boss, "Dr. Dike."

Dr. Dike proceeded to explain to me, in a tone dripping with condescension, that, of course they can't replace the screen protector without the original, broken, Zagg screen protector. I explained to Dr. Dike that when I paid $45 for the screen protector, no one informed me that I'd indeed require the broken screen protector to receive the replacement. He went on about how surely I couldn't expect them to recite all terms and conditions of a warranty at the time of sale. He insisted that I reach out to Zagg and see if an exception could be made, as Best Buy and the Geek Squad are completely hands-off when it comes to the warranty. I explained patiently that if someone would have told me to keep the broken screen protector, I would have, without issue. But it was never stated and I did not receive any receipt or email with any terms of the warranty; I could only go based on what was explained at the time of the sale.

I do not care about $45. But to treat someone like an idiot because they're unfamiliar with the terms of a warranty is unacceptable. AJ and Dr. Dike would do better to treat people nicely and not like they're stupid. If they wouldn't have spoken with such condescension, this review would've never been made. Geek Squad employees seem to have this innate ability to think that they're better and smarter than all of their customers. Surely, they sometimes are, but it's not hard to install a screen protector, or replace a hard drive, or install an antivirus software on a computer.

I was paying for convenience, and was sold a lie. I will shop elsewhere from now on, and will be sure to share with friends and relatives that the employees here will treat you like...