Duluth Trading Company — Local services in Florence

Went here when they were doing the deal where you could trade in your used pair of of underwear for a new pair. Walked in and the guy at the front greeted me. Me and each one of my kids traded in a pair. The gentleman working the front said that was ok so we tossed the underwear into the trash because that’s what he instructed us to do. Got the new Duluth boxers and went to checkout. The older woman at the front stepped away to talk to another woman with curly hair, came back and said that we could not allow the kids to trade one in. I asked them if I had to go fish my used boxers out of the trash, which was filled with boxers/underwear people traded in and they said yes. It was not a pleasant experience. A couple days later, a coworker told me that they allowed his child to...

We walked in - admittedly having been completely seduced by your delightful TV adverts, only to be ... well, thwacked upside the mug by reality. Lovely store. Clean store. Nice and friendly staff... but sweet baby Jesus - the prices. I guess I have lived under a rock for a while because I had no clue that anyone could charge $25 for one pair of (yes, very comfy looking) men's briefs of $16 for a single pair of socks. Dang. I get my socks from the Snap-On man, and while pricey at $10 per pair, they last for 5-6 years... even with ferrets in the household. Duluth, I love your commercials, I do. I will continue to snicker and grin every time a new one comes out, but sadly, although I wish I could, I just...

Ashley provided an astonishingly good level of customer service. I remember when good service in a clothing store was the rule and not the exception, so when I judge service I have high expectations, even though good customer service is so scarce. What a refreshing experience. Truth is, while the quality of Duluth clothing is high, I am not a big fan of their styles. I will shop and recommend this store anyway. Thank you for your assistance today Ashley! I have been back to this store several times and each time the staff has been most helpful. On most recent visit Kayla helped me secure items I had been searching for almost a year. The associates at this location...