Big Red Appliance and Mattress Florence, Kentucky — Local services in Florence

If I could give zero stars, I would. I purchased a brand-new dryer for my father back in December from this location. Unfortunately, the dryer never worked from day one.

At first, I was in contact with the owner’s son, who runs this location. He was responsive initially, and after about a month, he sent someone out to take a look at the unit. That technician confirmed the issue, and my father even went as far as ordering parts. But now, five months later, the dryer is still not working, and I have not heard anything back.

I’ve called at least once a week since, and every time I’m told he will call me back—which never happens. After getting nowhere with him, I reached out to the main owner at the Milford location. He told me he’d call me back, but that was three weeks ago. Since then, I’ve called one to two times a week, and his employees continue to say the same thing: that he’ll get back to me. Yet, I still haven’t received a single follow-up.

Buyers, beware: They will sell you brand-new appliances, guaranteed to work, that clearly don’t—and they do not stand behind their products or their word. Be extremely cautious if you choose to do...

James Ernest was very patient in answering all the questions we had regarding a new refrigerator. We looked at several different models settled on the Frigidaire 27.8cf, dual ice makers. James is very knowledgeable and did a great job explaining all the features of our refrigerator to us! When the refrigerator was delivered, the two men who moved the refrigerator into our home did an excellent job! They moved our old refrigerator into our garage as we requested and then set up the new refrigerator in our kitchen. We were very satisfied with our experience with Big Red and would definitely...

The employee James had an item listed on Facebook marketplace. I checked on the availability of the item and was told it was in stock and available. The following day I drove 45 minutes in rush hour to the Florence location to make it by the time the closed. The young man was very nice and knowledgeable which is why this isn't a 1. I showed him the conversation from the night prior. He said they did not have that refrigerator in stock. Not only was it out of stock, it had been gone for a while. At the time of this review the refrigerator is still listed on...