Red Lobster — Restaurant in Florence

There is no way this could honestly have a 4 + star review. After the Cincinnati Zoo on a hi, my family and I stopped to eat there. We had never eaten at Red Lobster before. After the trip we all had to use the restroom so we split in half and went to each restrooms. Upon leaving the restroom I noticed the other half of my family heading towards the table following worker. I joined them and we sat at a table. We kind of looked at each other back and forth, wondering why no one was there to take our order. We soon realized that the girls singing no line, and figuring we had exited the restrooms first, I had went to look for us and the boys thought the girls were following the worker to be seated. About the time we figured this out we flagged someone down and explained the situation. The lady was very rude and not understanding at all. She loudly told us we would have to wait in line like everyone else acting like we had done something wrong! Very embarrassed we left the restaurant. The other day for a birthday gift I was given a Red Lobster gift card with the orders to hey, try this restaurant out it's pretty good. I'm not one to hold a grudge and I figured a free meal is a free meal. We went back and we're set at the exact table from before ironically. Just like the first time, upon arrival there were three workers smoking right outside the front door. We got the same perpetually angry worker who tried to come off as polite as she could which wasn't very polite. I wanted fried chicken tenders a side salad and macaroni. That was plenty of food for me and my four year old. To drink I had water and she had a milk. I finished my water and my daughter finished her milk pretty quickly. We were brought some bread and a side salad. It took about 20 minutes for our food to get there, and in that span of time there was no refills or fresh bread. When I got my meal I was absolutely dumbfounded to see two tiny chicken patties like I never seen at a restaurant before. I asked the lady why it was grilled chicken and not fried glazed chicken strips. She said that's only a kids menu item and glaze would make it soggy and nasty. That is contrary to all of our experiences. So she finally halfway through our meal asked if we needed a box in the check like we were supposed to rush out of the door. I said a box in the check would be fine. The bill was for $28.00. I gave her the $25 gift card and six extra dollars. She said this is for my tip and stared at me. I said yes ma'am never to be seen again. Terrible service, terrible size portions evidently, and we had another bad experience. Something should...

Once upon a time, in the land of casual dining, there was a place known as Red Lobster, its logo a beacon of seafood promise amidst the sea of eateries. This is but a tale, dear reader, of an adventure into the kingdom of ocean delicacies and their butter-drenched glory.

My journey began on a lazy Sunday afternoon, the time when hunger starts whispering to your belly. The sight of Red Lobster, in its humble yet inviting facade, stood as an island promising a treasure trove of marine cuisine. With anticipation brewing, I crossed the threshold and entered the realm.

The warm glow of the interior, with its nautical-themed decor, beckoned like a lighthouse guiding lost ships. The host, with a smile as welcoming as the beacon of a lighthouse, ushered me to a cozy booth, setting the stage for the impending feast.

The menu was like a scrolled map, teeming with treasures waiting to be discovered. The offerings seemed to sing a siren’s song, enticing me to dive into the oceanic bounty. From the legendary Cheddar Bay Biscuits to the bountiful Admiral's Feast, each item sparked an intrigue, a story waiting to be unfolded on the palate.

The first act of this maritime symphony was the Endless Shrimp. As the plate arrived, the succulent shrimp - golden, crispy, and artfully seasoned - promised an adventure into the heart of the sea. Each bite was a wave of flavor, crashing onto the shores of my taste buds.

The main course was the ultimate quest - the Ultimate Feast. Lobster tail, snow crab legs, garlic shrimp scampi, and Walt's Favorite Shrimp sat on the plate like sea-gems adorning a royal crown. As I cracked, peeled, and dipped each morsel into the molten butter, it was like unearthing culinary treasures from the ocean’s depths.

The grand finale, a slice of their warm apple crostada, was like the calm after a storm, its sweetness a lullaby that gently lulled my satiated stomach into a happy stupor.

The heroes of this tale, the servers, navigated the dining floor with an air of professionalism and warmth, ensuring a smooth and satisfying journey from beginning to end.

Ah, but let us not forget. This tale, my dear reader, is but a whimsical storytelling endeavor, a metaphorical representation of a simple dinner. Now, all joking aside, my experience at Red Lobster was truly great. The food was beyond satisfying, the ambiance comforting, and the service top-notch. For any seafood lover, or anyone looking for a delightful dining experience, Red Lobster stands as a lighthouse in the vast sea of...

My husband, kids and I went there Sunday 2/23. We joined the wait list /call ahead list online so things started out great. Only had to wait about ten - fifteen minutes once we got there for a table.

One we got our seat (which was unfortunately in the crowded bar where my son's seat continuously got hit by servers and patrons) our server enthusiastically greeted us. No one ever mentioned the computer on the table costing money so when I noticed my son playing a game I asked if it was free, or was only $2 but there should be a warning to parents. Our server went on to tell us how much she hated the table computer because you can pay your bill there and she doesn't get to say bye. We made note of this to ensure we didn't use it.

Salads came out quickly (which were small but that's ok), but once the food came my daughter's did not show up. A few minutes later we were told they were rushing it because it wasn't on the ticket. My son went ahead and ate but my husband and I just took slow, small bites thinking her food would be out any minute. The server kept coming around making jokes about the food but after ten minutes our seafood was getting cold and there was no food in sight. It took fifteen minutes to get her mashed potatoes, broccoli and medium steak.. At this point more jokes. My husband's lobster was cold... We finally asked for a manage .. He offered a free dessert... Dessert came with the meals my kids ordered so we declined. He finally after offering to take part of her steak off took the whole thing off the bill. We had to explain it wasn't rushed, our food ended up cold. After this our server stopped checking in us. My daughter had asked for A1 sauce, after 5 minutes I had to go to the servers station to ask again.

Finally check comes its time to pay...server disappears for another 5-10 minutes...they can't get the bill to run properly because taking my daughter's meal off... What? Another 5 minutes we finally can leave..

Just a bad experience for the $120 we paid, if a kid's food doesn't come out, don't make jokes for fifteen minutes about it, get in the kitchen and get it rushed like you said you would. The manager, couldn't care less about much of anything. I don't think he cares if customers come back, they are all replaceable.

If we want seafood we will find...