Bob Evans — Restaurant in Florence

Bob Evans in Florence KY I hate to even complain, and normally i do not, i know people have bad days, i understand that things just go wrong. However, our visit was less that unsatisfactory.

My husband and I walked in, he proceeded to the restroom, because the hostess was no where to be seen. He returned to where i was still waiting. Finally, another couple entered and finally here the hostess came running. Acknowledging there was only 2 in our party. Leading me to know she saw us long before she came over to seat us. .

We ordered the turkey bacon sandwich on toasted sourdough. Came with a pickle and french fries. ( which we never got a pickle)

Our meal came and there was no condiment on the sandwich. I tried for several minutes to get our waitress attention. She even came to the table next to ours twice and ironically each time turned the opposite direction from where we were sitting to go back to wait station. I then proceeded to walk up the station and ask for mayo. Only to be told they didnt have any.

20 minutes into our visit, we still werent offered refills or even anyone come to our table. If they would had been somewhat busy , i could've overlooked some of these complaints. There were 4 tables in the entire restaurant.

Finally a manager came over after we asked, when the waitress brought our ticket, and saw i hadnt touched my sandwich. She, the manager, in frustration discounted our ticket one sandwich.

I absolutely love Bob Evans, and im sure this all was an isolated case. Im sure with us being an interracial couple had nothing to do with it.

Penny Cummins Traveling...

I'd give 0 stars if I could. Ordered a curbside pickup that was charged with a tip at 12:02. Supposed to be ready at 12:34. Called when arrived at 12:26. They had a hard time finding my order and was told not ready, will bring out when ready. At 12:42 a young lady came out looking for someone who's order she had - couldn't find. I asked her to check on my order. She apologized and said she would. At 12:52 with no one coming out and telling me anything, I went in an asked for a manager. I had to wait as he was on phone telling someone else, "sorry, you must have gotten someone else's order." I complained to him, no apology. The young lady came over and asked my name and found the order sitting on a take out/pick up shelf. I said it was probably cold now. She checked, it was and she initiated the order again with the kitchen. The manager did credit my cc for the amount but not the tax or 15% tip. Again, no apology. I finally walked out with our order at 1:05. On a positive note, the food was great. Next time (if there is one), I'll use pick up not curbside as thus was the second time I've had a problem with that process. They don't know how to handle pick up and curbside. They don't have anyone in charge of either. You get lucky if you don't. Employees friendly, for the most part, food good, value fair, but service very poor.

Maybe I'll go across the street...

The good lord knows that I am a very patient man, however, when I am beyond hungry and am made to wait to eat because of poor service... well... I get terribly upset and you get a poor review AND you lose my business! That being said... I pretty much had to asked to be seated, it took over 20 minutes to get a soft drink and rolls brought to my table, then I had to wait over 30 minutes for my food. What adds insult to injury is that it is NOT rush hour, the restaurant is NOT busy, and the server is either too busy talking or letting her boyfriend nuzzle her neck from behind at the drink/order station. And it wasn't just me, it was the people behind me had been there for over an hour AND there food had been sitting in the window for over 20 minutes before it was even brought to them AND you told one of the customers that he would have to wait another 20 minutes for his order, and the order that you brought out for them, AFTER you brought my order was WRONG! and btw my order was wrong too and I had to send the food runner back back for back for the additional side item that I ordered. AND from what I ascertained, something of this sort happened to the group of folks behind me last time they came as well. They swore they would never come back... nor will I......