Mattress Country by Bedzzz Express — Local services in Florence

The sales rep was very knowledgeable, patient, straightforward, and relaxed, without pushing us at all. He showed us three different mattresses that he thought would meet our needs. We decided to purchase a hybrid, and he offered us the best price he could. Delivery was to occur within 7-10 days. We visited the store during the COVID pandemic, so we wore masks and the salesmen were wearing masks, which was important to us. However, the bed was not delivered. We were told that there had been a hurricane that affected the foam factory, and it was unknown when the bed would be delivered. After several weeks, we opted to buy a different bed that was available in a warehouse in another city. Delivery was delayed multiple times. A date would be set, and then we would receive a call that the date had to be reset for the delivery team. It was as though the delivery staff dictated terms to the...

My husband and I had a great experience finding the perfect mattress and base to fit both of our needs. Dustin Borden was the gentleman assisting us and we could not have ask for better quality of service. He was able to provide us with great details relating to the products we were interested in as well as offer additional knowledge on particular concepts we had not originally considered. It was refreshing to feel like he genuinely wanted to help with continuously keeping our interest in mind compared to the average aggressive sales person. He made the financing process super easy and pleasant. We were very comfortable and relaxed carrying on great conversation blended with receiving every bit of information we needed to complete our purchase. We left with a great deal of assurance and are excited to hear from him when the delivery...

Purchased a mattress from them on 9/6 and was assured that it would be delivered on 9/10, and we would get a call telling us what time. My husband had to call them because we had no delivery or call by noon on 9/10. He was told there was no proof we bought it. Really? It was on our charge card. About fed up. We do have a receipt, but he is at work today. I don't recommend this place. Never again!!! I am amending my review from a 1-star to a 5-star. We were contacted by the store and told they want to make this right. They provided a time and day for delivery and gave us a set of sheets to make up for the problem. The mattress was delivered on time and I have new sheets. We will definitely buy from this...