Mattress Firm Outlet - Cox Creek Pkwy — Hotel in Florence

My experience at this store here in Florence was excellent! They had a great selection and I was very pleased with the price that I got my mattress and adjustable base, however the biggest reason why I chose to make my purchase here was the excellent customer service experience(s) with Shelby. Aside from being treated with such courtesy and respect, she knows her product lines in and out, provided every piece of information I needed to make the best choice. Educated me on things regarding sleep that I had no idea about! She had been reading a new research article regarding sleep before I walked in. She had me considering things I had no idea I needed to consider regarding my purchase. The buying process as well as delivery set up, she made incredibly easy and worked to get the soonest possible delivery date. She went over all details and made certain I had all my questions answered. Whatever I asked, she knew the answer. I really feel good about my purchases and will definitely be back to make other purchases that I need for...

Went in two weeks before Christmas to check mattress prices and to buy a Serta pillow. Was told pillow was not available in store but Huntsville store would send one on Monday, December 18. We paid for the pillow. On the 18th received a phone, pillow was not available. Would have to get it from Birmingham, but manager was going to B'ham and would bring it back on Saturday, 23rd, and we could pick it up. On the 23rd was told manager was sick and couldn't make the trip. We would get it on the 24th. On the 24th, the manager truck broke down and didn't come to work--but we were not called. Had to go to the store to find this out. We asked and received a refund. Since we prepaid, why in the world didn't this company do a drop ship. We will definitely look for another company to deal with when we DO decide to purchase a mattress...and hopefully, I will eventually...

Best buying experience I've had in years. Sunny was ultra helpful, knew her business, and got my wife and I as well as my son into new mattresses and bases for a fraction of the price that I had gotten quoted from other mattress retailers in the area. She put us into a Purple Hybrid premier 4, with an adjustable base, plus a queen size hybrid mattress for my son and saved us between $1500 and $3000 depending on which other quote we were looking at. Sunny went out of her way to get us the best mattress at the best price. I have never felt so certain that I got the best possible value for my money. Thank you, Sunny! I'll be looking for you specifically, whenever the need for a mattress...