Quality Inn Florence East — Hotel in Florence

I really wanted this to be a great experience. The hotel is in a great part of town and it is next to great hotels. ||This hotel is supposed to be 100% smoke free, but I smelled smoke in the hallways. The bathroom was disgusting. I wish I would have taken pictures of it, but I was so stressed by everything that it didn’t enter my mind until after we checked out. ||For reference, we stayed on the first floor, last room on the right. I can’t remember the number. ||The shower looked like it was from the 90s and like it hadn’t been updated in years. Luckily, this hotel was near my family’s house, so we just showered there. The mini shampoo bottles looked like they had been previously used, but I feel like the the staff said “oh no one will notice” and they put it back on the counter for the next guests. ||The wall outlets were literally hanging off the darn walls. Such a safety hazard. ||The AC/heater unit is incredibly loud. The people above us sounded like they were practicing for a dancing competition. The hotel was loud in general, you could hear everything outside the door. ||Oh my favorite thing, walking from the bathroom back to the bed at night, with the lights off, was an adventure. I’m surprised I didn’t knock myself out a few times turning that corner. Not really a complaint, just kind of funny at this point. ||There was a recliner in the room. It was a dark fabric with quite a few white stains on it. We didn’t touch it. ||At least the room had a microwave and a mini fridge. Our mini fridge wasn’t working, or it was unplugged or something. My boyfriend swears that it was plugged up, but luckily the maintenance person was able to fix it. ||FYI: I guess due to the big Rona, they don’t serve a hot breakfast. I think that they just have some breakfast sandwiches and some pastries maybe. ||Also, our stay was under my boyfriend’s name and email, but I’m writing the review on TripAdvisor under my name and email. Our stay was from 2/11 until 2/13. Like I said, we were in the last room on the right on the first floor. I don’t want anyone from the hotel to clap back saying that I never stayed there because my email or whatever doesn’t match what their system says. ||My advice to the owner and the manager/management of this hotel: |-Please invest the money into updating this hotel. Yes, it is a Quality Inn, but that doesn’t mean that this specific hotel cannot be up to the standards of other Choice Hotel properties. The Comfort Suites across the street from this hotel looks more inviting on the outside than this hotel. |-Please shampoo the carpets. |-Please shampoo the recliners in the rooms. -Please, for the love of all that is good and holy, please fix the wall outlets in the rooms. |-Please invest the money into buying new AC units or at least fixing them. |-Please, please, please update the bathrooms. |-Please clean the bathrooms. |-Please scrub the grim and dirt off the walls in the rooms. |-Please add better lighting in the hallways. It was a bit creepy walking down the hallway feeling like I was in a horror movie. |-Please don’t let people smoke in your smoke free hotel. ||I really don’t like leaving bad reviews because I don’t want them to be taken as mean spirited. I hope that the owner and the manager take this review as constructive criticism and that they actually fix the hotel. ||Please, just do better. Your customers deserve a decent quality of a stay. It doesn’t matter if your room rates are $30 cheaper per night than the Comfort Suites across the street. That doesn’t mean that your rooms get to the...

All of the trouble I had checking in to my room. Checked in at 3:30 pm and got my keys, but did not go to my room, had a meeting to go to. Arrive back at the Hotel around 8:45 PM and went straight to my room while toteing all of my luggage. Tried both keys and neither one would work after trying them several times. Went back to front desk still with all of my luggage to get more keys to my room, after trying them several times neither on e of them woul work. Another trip to front desk for` more keys, guess what they would not work. Finally the young lady working the front desk went with me to try the house keeping keys and they would not work. About that time some lady open the door from inside of room 114 saying what was going on she had been staying there since the previous day, she was scare dto death! (Just for your information the young lady working the front desk was doing all that she could to help me out). She then had to move me upstairs to a room with 2 beds non handicap which I had ask for a King Handicap room, room 117, guess what the keys work fine. Open the door and the lights was already on but there was a problem. There were no one in the room but it had people luggages laying on the beds, I was very luck that I did not get shot at trying to go in 2 differents peoples rooms. So I had to go back down stairs again toteing all my luggages again to try and get another room again, luckliy she had only one room left, room 105, finally no one or luggage was in thtt room. The TV's yall have in the rooms are awful could not get it to change channels even tryed it from on the back side of the set. This caused me to miss watching all of the football games I had plan to watch that night. Overall ittook me over 30 minutes to finally get into a room that i had reserved several weeks ago. I am a long time member of Choice Privileges JXH732916 and this is one of the worst experiences I have ever had with a Hotel. I really feel like my room should be comped and refund my money for all of my troubles I went thru and putting my life in danger going into...

Where to start? With the good things, I suppose. The front desk crew was very nice and tried to be helpful, and there was real half and half, not fake, at the coffee machine. Other than that, it was absolutely terrible. Filthy - like don't take off your shoes, don't sit on the furniture level of filth. There was someone else's hair in the sink, which was cracked through. The shower dripped loudly all night. The television in the first room I was in didn't work. There was a pile of someone else's shoes piled outside my door. There was grime on the floor and walls of the bathroom, and dried spills of some dark liquid on the doors. The sofa in the first room, #123, sagged and had dark brown sticky stains on the seat and white crusted stains on the arm. The desk chair had its "leatherette" cover worn off at the shoulders and the leg area. Something had run down the outside of the dresser and dried there. The second room, 201, was marginally better but still well into the ghastly zone. The bed's cover was too short to cover me, the pillows were made of lumps of broken foam rubber and the bed was haphazardly made. No vacuum had touched the floor. The back of both rooms' showers was covered with drips and clearly never cleaned. And the breakfast consisted of weird egg frisbees, old muffins, unspeakable "sausage" tablets and a limited selection of apples and some old yogurt. The hotel was also loud, as it appeared to be a residence for several guests and they congregated in the halls which reverberated into the rooms. The upper landing of the stairs had obviously had a large spill on it that was never cleaned, just dried in place and stuck to my shoes and the lower level was piled up with furniture that was even worse than the stuff in the rooms and apparently being discarded. The front area was dingy and desperately in need of renovation. The name "Quality Inn" has never been so ironic. It was absolutely terrible, and if I had not been very busy with some emergency family business I would have been out of there...