CLUB4 Fitness Flowood — Local services in Flowood

Beware if you are taking any personal training sessions. It goes on month to month billing automatically (after the initial contract period) unless you cancel it with 30 day notice. When I wanted to cancel the training sessions, I wrote a mail to the manager asking for cancellation and also asking him to do anything that I need to do. 11 days and no response. When I checked my next credit card statement I see a charge for the 4th month (I took a 3 month session). I called the manager and his response was "I only sell and there ends my responsibility; you need to check with your personal trainer". Utter unprofessional behavior and do not have basic work ethic to respond to his work mail.

I hope if you are one signing off for a personal training session, you be aware of these things. I don't know whom to blame? The greed of Corporate America where they squeeze "subscription" based auto renewals or the customer service offered by the staff? Whatever the case may be, there is a big dent on my credit card bill. I had to request a cancellation using the app (this again is a hidden gem that favors the auto renewal model) and personally go to the location and explain the staff and asked them to act on it. Now I need to see if they have done their job this time around.

Bottom line, if you are about to sign a personal training session with a trainer make sure that you get your contract and be aware of the auto renewal model. It is cleverly designed to mislead...

They will try and charge you extra for almost any reason, I have been going to the club for almost 2 years now and I don’t usually have problems with them, I had my first issue about a year ago with them charging my card more than it was suppose to and they didn’t give me to much of an issue, I talked to a manager dude he was very nice and made an effort to resolve my issue. This time I had another issue with overcharging and this time it was handled very very poorly I called up there with a concern of a 70$ charge to my card and they wouldn’t let me talk to a manager (this time it was a she according to the guy I talked to on the phone) the dude told me nothing else except that it was a “violation” and I asked what it was about and he said “I let someone in” I asked if I can talk to someone about this cause I’m sure I haven’t let no stranger in the gym and the only way this makes sense is if my gf was right behind me(she is also a club member that scans the same way I do) but the man on the phone told me that the charge is final and i basically can’t do anything about it. So honestly hate that this happened just be careful with this location. Very disappointed in the management not even trying to talk to me about the situation. I called 1/02/25 at 11:30 and my phone call didn’t last more than 5 min.. at least the receptionist dude was very nice...

This place is a scam and a ripoff! My husband signed up and then realized he wouldn’t be able to go, so he canceled less than 2 weeks after joining. He never went a single time. A week after canceling we were charged for a month of service and then a $49 “yearly fee”. First off, we were never told about the yearly fee. Secondly, why would he be charged a yearly fee when he wasn’t even a member for 2 weeks and never went there once?! When we called to try and get this disaster straightened out, the customer service was atrocious. As someone who spent years in customer service, I know professionalism and appropriate behavior. This guy was trash. He was rude, inconsiderate, and not at all interested in assisting us with correcting their mistakes. I honestly couldn’t believe how unprofessionally this was handled. I just hope our situation can be a warning to others to not do business with this place and to find a reputable gym with fair business practices and good customer service. It’s obvious this facility isn’t prospering financially as they seem to need to scam innocent people to...