United States Postal Service — Local services in Forest Park

Went in for passport renewal for my 17 year old. As per Department of State official's website, ONE proof of US citizenship is required (US passport, even expired, is one of those) Took my application, expired US passport, copy of such, copies of ID, copies of my ID since I am the parent. As per that same website AND a notice on bright orange paper, if a minor is UNDER 16, BOTH parents need to be present. If the minor is age 16 OR 17, ONE parent needs to consent by either being present or giving written approval of the application (this is only optional if the 16/17 year old has his own ID). The poor clerk processing the application was new, therefore did not know certain things and asked her supervisor. I COULD appreciate that, but when you are dealing with MY personal information, I need you to be properly trainered, especially since it pretty much just involves being familiar with the official guidelines. The supervisor came over and had one if the nastiest attitudes, insisting that my child needed his US birth certificate and that his US passport alone was not enough. She continued on by telling me that I don't even need to be there and copies of my document do not need to be submitted, since he was 17. I have tried to let her know that in was following the official instructions, INCLUDING her own sign. She proceeded on by stating that they will send it in as is, but that it will be my issue when they (Department of State) does not accept it! This older white lady, acting as the supervisor is THE worst. This is not the first time I have experienced issues with her. I try to avoid that post office by all means, but unfortunatelly it is the closest passport acceptance agency!

They will lock the doors up to 10 minutes before close in order to limit the customers at the end of day. Don't even bother trying to call, they never answer the phones either. This same clerk has a rude and nasty attitude no matter the time of day you walk in. Even towards service members in uniform! She is disrespectful, rude and not knowledgeable of common, and easily accessible, info! Sadly management does not seem to care, since rudeness and unprofessional behaviour seems to be the two number one complaints for this particular location. She should be working in the back and frown at boxes but not be left alone with customers or staff members. She is nasty towards them as well- IN FRONT...

I had a wonderful mail lady! But when it’s not her; the other people steal my mail or try to. I have had multiple occurrences over the past 6 years with a very specific mail lady who refused to pickup my mail from the box with the flag up and told me as she was driving past me, on her phone, that she ‘already did it’s. That’s when the problems started. Every Time I have a letter or piece of mail that resembles a check, card or important details like form the IRS or agency such as; my mail is mysteriously missing from that day. I have the online source emailed to me daily to see my mail that they scan in. When I report it it will show up a day or so later with a corner opened or missing like they’ve tried to look or open it. This happens with every piece that is important as started before. And only on the days that my original carrier isn’t working. My original carry has also had to pry open a sealed mailbox that the bad carry stuffed my mail into to hand me my pieces and we have had conversations about it. It has been reported to the office also and I was told that the mail is scanned through from an offsite and it isn’t guaranteed on the date it’s pictured. My original carrier told me that is not true and again; my mail is delivered correctly and on the date it’s scanned when it’s her. It’s very frustrating to have to be concerned on if I will receive my very important mail, not just flyers and being able to know my privacy is intake and not disturbed considering it’s a federal crime to tamper with mail. Esp with Atl being a Scam capital I hope the mail carriers employed are not part of that. Reporting lost mail again. Have to do it...

UPDATE: Mr. Scott, a supervisor, just personally made sure my most recent items got delivered to me. THANK YOU.

If you get in touch with a supervisor it seems to work out.

I have had several packages that they said was attempted to be delivered and even packages that say they were delivered, but were not. When I try to get answers everyone keeps saying "I'm sorry" and "we've opened an investigation" yet and still I don't have my packages. The carrier doesn't come to my location until about 2pm, but I wait from 9:45am to 8pm and they still don't arrive. The one time I tried to just pick up my packages from the Forest Park location R.Clark (black male, in his 50's, approx 5'7, approx 200lbs) stapled some papers and handed them to me. As I was writing some information on the papers he suddenly came to a realization that I actually should not be in possession of the papers. He all at once says "you can't take that with you" grabs my hands and the papers and tried to pry the papers from my hands. I should mention that I'm on crutches. He only managed to rip a piece of the paper. Everyone in the post office including a woman who was working with him witnessed this. My packages were then personally delivered to me by a supervisor Mrs. Cheney. I'm now in another battle to get my more recently purchased packages. In all of this Mrs. Cheney is the only person who was proactive and compassionate. My advice to anyone reading this is to not do business through the Forest Park...