Casbah Spa — Local services in Fort Lauderdale

I do not recommend Casbah Spa & Salon in Fort Lauderdale, Florida. I scheduled an appointment for a haircut and style three days in advance. I received multiple text messages and phone calls to confirm my appointment which I confirmed. When I arrived for my scheduled appointment the spa director checked me in and said my stylist would be right with me. Approximately 15-20 minutes later the spa director approached me again and told me the stylist relayed, “he DOES NOT do ethnic hair.” When I asked the spa director what that meant she said, “they don’t do ethnic hair” in the salon. I asked her, “Aren’t stylist trained on textures of hair rather than one’s ethnicity?”. Hair comes in all textures: straight, curly, coarse, fine, etc. It doesn’t matter a person’s skin color. I asked why they would make an appointment without asking my ethnicity (especially in south Florida) knowing this is an ethnically diverse area without asking my ethnicity if they didn’t do ethnic hair in their spa? She had no response. I told her “this is very disheartening and disappointing and I would have trouble setting up another appointment so close to the holiday.” She had no response. I decided to try and show the Casbah Spa a little grace so I phoned them the next day (around 1:00pm) and asked to speak with a manager. Surprisingly it was the same spa director from the day before with whom I had spoken to. I asked if she cared about customer service and if so why I hadn’t received a call regarding the incident the day before? Her response was the same, “the stylist DOESN’T do ethnic hair!” I explained that I lived above the spa and my boyfriend and I had frequented Casbah more than a dozen times for other services such as mani-pedis, massages, brow waxing, etc. but after this incident we hadn’t planned on returning. She had no response, dead silence. I asked why she had no apology or anything at all to say? She said nothing. I am shocked and appalled that in 2023 we still have establishments that blatantly discriminate against people of color and don’t have any remorse while doing so. I normally wouldn’t leave a negative review but I feel it’s important to warn any and all people with higher concentrations of melanin in their skin to avoid Casbah Salon as they “DON’T DO ETHNIC HAIR.” It truly breaks my heart.

To the owner, Nicole, to be clear no one including the spa director offered to rebook my appointment that day or the next day when I phoned. I was already a client in your system so I’m not sure what other information I could have provided other than my race which no other salon has asked and I have never had to provide. The previous stylist, Eliseo, was reluctant to perform the service for the same reason that I was told was the reason for this visit being declined in person. He performed the service anyway and was surprised that working with ethnic hair wasn’t as difficult as he had assumed. When I booked this appointment I didn’t ask for the same stylist because I assumed that you had other well trained hair stylist that might not be reluctant to do non-white...

I had a very disappointing experience here from start to finish.

I originally came in on Saturday for gel nails and regular polish on toes. The “mint green” gel polish looked yellow due to what I suspect was old polish. I asked to have both hands and toes repainted. My mom called ahead and was clearly quoted $28 for a gel polish change (no manicure) and $22 for a regular polish change on toes. We confirmed this again on Tuesday.

When I arrived Wednesday, they had no record of my appointment — I was “canceled in the system” — but said they could still take me. I was told it would be a 4-minute wait, but I ended up waiting 35 minutes.

I reminded the nail tech I only wanted a polish change, no filing or cuticle work. She still cut my cuticles and tried to reassure me the colors were fine, even after I explained they didn’t match the bottle and I needed them to look right for my cousin’s wedding.

At checkout, instead of honoring the prices promised, they charged me $70. I even overheard the tech and front desk discussing it. The nail tech blamed me, saying the $28 was a “mistake” and that I must have misunderstood — despite the fact that I was explicitly quoted those prices twice.

Unprofessional, poor communication, long wait times, and no accountability. I will not be returning and cannot recommend this salon.

Edit: As you see from managements response they are still unable to provide honest and accountable customer service. Their response is false in its entirety, I had a Wednesday 5PM touch up appointment and they are fully aware of the truth. They are trying to respond in a way which makes them look better however it only makes them look even worse than my original review and shows exactly what I was talking about. Such a...

Went as a treat to myself for my birthday back in March. I wasn’t impressed and definitely wouldn’t go out of my way again to come back here again.

Scheduled a deep tissue massage and a facial. I received a call thirty minutes before my first appointment that the person doing facials was out sick and I could be rescheduled for late afternoon. I opted to cancel the facial since I didn’t feel like waiting around for a couple extra hours with nothing to do. I was already at a coffee shop around the corner, so I would keep the massage. There was definite confusion on how to process a cancellation/refund on a deposit, as initially I was told that portion of my deposit would be applied to the remainder amount of the massage service, but after I was charged a full balance and then told the accounting person would need to take care of a refund. I finally received a refund for the deposit after submitting an inquiry on their website- they were super quick to respond from that, so thank you!

The “deep tissue” massage was more of a relaxing full body rub. As someone who doesn’t get massages, I left thinking how disappointing that was and I definitely wouldn’t pay for something like that again- I got deeper massages from my neck/back/shoulder shiatsu massager. After discussing with some friends, they told me yes, deep tissue should have been DEEP tissue and worked on problem areas, and maybe would have caused discomfort in problem areas (my shoulders, which I also feel weren’t worked on very much at all).

It just felt like a wholly average experience. Thus my average review. I had decided to come to this place based off google reviews, which is why I want to share my full...