Bill Smith, Inc. — Local services in Fort Myers

I rarely ever give a bad review but this time I have to. Bill Smith generally has a good reputation so maybe this is only due to the incompetence and lack of concern for customers on the part of the Manager and salesman at the Bonita Springs location. In any case, I had ordered a refrigerator, When it came in I asked the salesman if if it could be delivered on Friday after 2:00PM, when I was home from work. When I called on Friday to see if there was a specific time they were expected to be there I was told that it is scheduled between 11AM and 2PM. Well, I wasn't going to be there, so I asked to speak to the manager. This is where the disappointment comes in. A customer need only give the time frame for delivery. It is THEIR job to see it get's delivered in that time frame. If it can't be done, it is THEIR responsibility to tell the customer that! They failed to do that. Then, instead of being cordial and understanding, the manager tried to tell me this is my fault somehow and that they don't schedule deliveries. So the catch 22 conversation began and went round and round. They give me a day I can have it delivered, I give my time frame I am available to receive it and he tells me sales people don't schedule deliveries. So how do you schedule a delivery??? I never was able to find out how they schedule a delivery, but I did find out they don't take any responsibility for it and don't care about the customer...

My experience is different that the norm. One of their service trucks dropped a package off of the back of the truck while traveling down the road. Realizing a customer my be in need of this part, my husband picked the large package up off of the road and we drove it all the way down to their service center. We did not expect a reward or anything as we felt this was the right thing but not even a thank you from the lady my husband delivered it to. All he got was attitude. So that being said, I would not ever give them my business nor would I recommend them to anyone or any of my many customers I encounter daily. The customer service is obviously not good in the service center or with the service guys who deliver the items to install. This could've been avoided if the service guy would've just closed his doors on the truck and if this woman would've at least...

Absolutely without question or comparison, the worst experience I have ever had with a major purchase. The technicians try to fix problems but they are directed by leadership team that is aloof, dismissive and disingenuous. I have 8K worth of GE appliances in my home and over 35 work orders since 2020 purchase. The fridge, range, D/W and dryer still don't function correctly. Avoid !

Update ( 8/23/22) We got a call yesterday from Bill Smith management. They offered a resolution to our complaints. Time will tell if they follow through. I'll post another update then.

Final update. It’s unfortunate that it took a long time and many service calls to get to a point of resolution, but in fairness, Bill Smith leadership did get back to us shortly after the above review and followed through to provide us with a...