bullig — Restaurant in Fort Myers

Although this place has amazing food, the service I received the last 2 times I went there were unacceptable. I’ve held off for months posting this review because the food in genuinely delicious, but its something I haven’t been able to let go because I am genuinely disappointed and expected more from them. I’ve been here so many times and have introduced so many friends to this spot. The second to last time I went and invited a friend. I put my order in before she came and my friends food came, but mine never did. Now that had never happened to me before and the waiter was apologetic so I wasn’t upset. But the very last time I went, I sat by myself with my computer because I wanted to get some work done before I went in on some food. I ordered a coffee and the same waiter kept asking me if I needed anything else and I told her I’d let her know when I was ready. Few minutes later she suddenly came up to and rudely asked me if I was going to be ordering anything else (she was literally trying to rush me out of there) and I didn’t respond, I gave her a weird look because her tone was so inappropriate and I couldn’t believe she had talked to me that way. She instantly corrected herself and tried saying it nicer and I wasn’t having it, I asked for the manager right away and explained the situation and she did nothing but EXCUSE her. I was shocked, she even said “she’s actually a really nice girl” and I was like I’m sure she is but this is what I’ve experienced the last 2 times I’ve been here. Instead of apologizing and attempting to correct her behavior she basically made it seem as if I started the complaint to get a free coffee and I was just offended even more. I didn’t want a free coffee!!! I wanted to PAY for my coffee to support their small business, I just didn’t want to be treated like sh*t in the process. It’s extremely disappointing because I genuinely loved this place and showed as many people as I could when I had the chance because I felt they deserved the recognition. I haven’t been back since and even had a friend tell me they also had a negative experience the last time they went there. Its a shame, it truly is. This place has too much potential to have such a bad attitude about a loyal customer expressing their concerns. I hope they grow and learn to accept constructive criticism, but as for me I will not...

I just want to start off saying their food is very unique and tastes amazing. Coffee is great too. Staff is super friendly and the place is cute.

However, beware of the prices and added fees. Also wait times.

I ordered 3 waffles and 3 coffees. Looking at the menu prices are pretty reasonable, but when we went to pick them up it was between $75-$80!!! Did not add up at all with what I ordered. The screen asked for a tip amount and I gave 15%, then turns out once I got the receipt they ALREADY add gratuity to the bill plus a takeout fee?? They failed to mention that before I put the extra tip on there.

Here’s a breakdown of what I ordered:

-two of the pb& j waffles- $11.45 each -one “seriously” waffle- $13.45 -three iced raspberry tails- $5.45 each

so really it would have cost $52.70 plus tax. my 15% tip should’ve made it around $60. But the gratuity they don’t mention they add plus the takeout fee added between $15-$20 extra, so in total between $75-$80.

I personally am all for added gratuity when actually dining in, as I also depend on tips for a living. but I don’t think it’s right to add it to the bill since it was a takeout order. plus an additional takeout fee. 3 waffles and 3 coffees should NOT cost almost $80. almost all places I go to don’t add fees or gratuity to takeout(I order takeout very often). I tipped them 15% because I usually tip on takeout, but I don’t if the service is bad. I wish I never tipped that since they sneakily put it already on there. and if I saw the takeout fee I wouldn’t have tipped at all. the false wait time alone I shouldn’t have tipped as much but I did because the girls were friendly.

Not to mention they told me to pick up in 15 mins. I showed up after 20 mins and had to wait an extra 30-40 mins once I got there. so probably an hour total. which an hour wait is fine in general since it’s busy, but I was upset that they told me to be there in 15 and had to wait in my car for a pretty long time. I would have been fine with waiting to leave my house if I knew it was going to be that long.

So in short the food is great, and if you’re okay with unnecessary fees then there shouldn’t be an issue. I just wish it was mentioned to me before I showed up, otherwise I wouldn’t have ordered or would have ordered less food. I would only come back if those fees are adjusted, because...

This place deserves more stars than Google allows. For starters, my wife is currently two days past her due date for our first baby. We came earlier and we’re writing down names for our baby and asked what they all thought we should name our baby on our short list of 5 names. “Levi” was on our list and is my current favorite to name our baby. What Sabrina and her staff responded with is in the photo below. Absolutely blown away by their hearts and how good their food is. They truly make all of their guests feel so special and welcomed. It is at the top of the list if you’re looking for a good breakfast/brunch place. Here’s my four point review, unbiased: 5/5 Original Delicious Food a ton of their food is made from scratch in house. The pimento cheese is incredible (had it for the first time today) and the Hollandaise is to die for. The waffles are perfection 5/5 Owners and Staff Friendliness The photo speaks for itself. Was totally surprised by the surprise waffle from such a simple question. My wife and I come quite frequently, and we are always treated so kindly, and made us feel at home when we first moved to Fort Myers 5/5 Restaurant Environment & Cleanliness -The entire property is so unique. The artwork, the Thrifty Garden, the greenhouse. Even inside the restaurant, it has a warm feel and is newly renovated. I really like the waffle design they added on the accent walls. The bathroom is always pristine (biggest indicator of the quality of a restaurant), and they have a small sign at each table to ensure that it’s been sanitized after each use.

The restaurant is small, so their may be some waiting time, but the connecting Thrifty Garden is great to walk around and see what neat items or plants they may have.

Easily our favorite restaurant in town, would recommend...