Furniture Outlet — Local services in Fort Walton Beach

I’d give it zero if I could. Ask all the questions before you finalize the sale! They don’t refund and don’t exchange but they won’t say that until they’ve already taken your money. Sales rep was nice but overall just eager to make a sale. We purchased a bed, box spring and metal frame. We were not informed all sales are final nor is it posted around their store anywhere. When we got our mattress it was compressed and rolled up (I’ve never had a mattress with springs be delivered like that to me in the past) we gave it time to settle and the springs feel warped and the mattress feels like a concrete pad, nothing like when we went in. I called and spoke to Anne who told me Florida state law doesn’t allow them to refund because they can’t sell the furniture. I went back in to lay on the mattress and see if maybe that’s how it feels and I was just having an off day. Nope the mattress on the floor feels great. I asked if they have a policy that stated the refund/ exchange Mark said no. He was rude and kept trying to brush me off. I asked him if they know how long the mattress on the floor had been out (I was trying to gauge a timeframe to break the bed in so it could be comfy) he said no. I asked if they know when they rotate or cycle out mattresses he said he doesn’t keep record of when they put things out on the floor. There’s a portion on the receipt explaining the no refund however there’s a “sign here if you understand” which we did not sign because no one informed us of this before completing the transaction, so I get to learn about it after it’s too late. Will also report...

I have bought several pieces of furniture there from Jill. I always go to her first when I need something new. She and the owners go out of their way to help and make sure I'm pleased. I am very happy with my experience there! When Jill doesn't have what I'm looking for she is always helpful in getting what I want ordered. I like the store, and like Jill. I see where someone commented on a mattress; unfortunately that is industry standard on getting a mattress manufacturer to stand by their product. Before I found Furniture Outlet - so I did not get my mattresses from them; I had bought 3 mattresses in 4 years and all of them were very expensive and terrible. I finally bought a softsided waterbed ( the kind that looks like a real mattress ) just so I could have a mattress that didn't indent after a few months. If you read the reviews on all the mattress brands they all have the same complaints- they sink quickly and the manufacturers won't stand by them. The furniture store can only do what a manufacturer allows for a warranty. There needs to be pushback from consumers straight to the mattress manufacturers - they are the ones who quit making mattresses that would last. Hotel ones are slept on constantly and don't sink after a few months so I know they CAN still make mattresses that last; I just don't think they make them for the...

Probably the best furniture store in the ft walton/destin area!! Many of the furniture stores around here don’t have many items in stock and often take at least a month to be shipped, which is inconvenient for rental owners, but Furniture Outlet has many things in stock that can be delivered almost immediately. The prices are also much cheaper in comparison to other stores, but the quality is still the same. We’ve gotten many items from here!

The customer service is also awesome, delivery is quick and efficient. Jill is great and she was a big help to us, especially in the beginning of our furniture hunting. She also gave us many helpful recommendations for the furnishing of our condo.

If you’re looking for cheap, high quality furniture that you can get in less than a weeks time, look...