Meijer — Local services in Fort Wayne

This is the second Meijer store I stopped at around 11:00 p.m. the first one was on the southwest side of town I needed a prepaid phone, I had to use the red phone to get service and nobody answered it at this store, I walked all the way back to the front as four people were standing around talking and I asked if they could help me get a phone which is in the locked cabinets. One person tried to call I assume management and got no answer and the other stood there and told me I waited too late. I would assume if the store is open to customers that I should be able to purchase something even if it's in a locked cabinet. The other store an employee took the keys to the cabinet home. They tried the bare minimum to assist me and when management did not answer the phone they pretty much just told me they couldn't help me, when I worked in customer service I did everything I could to get somebody to help they needed or an answer to their question or at least get them in the right direction to the appropriate person. If Meijer is not selling things in locked cabinet after a certain time then they need to advertise that. I have wasted 2 hours of my time trying to get a phone out of an emergency situation and was not able to be helped at either Meijer store. Very disappointed with the bare minimum customer service. Meijer needs to train people to do better. Or put signage on the cabinets that anything locked in a cabinet is not available after a certain hour. To Meijer stores in the exact same problem pretty much absolutely ridiculous. What's the purpose of the red phone if they're not going to answer it when people need assistance, and if you're not going to be able to assist people in that area after a certain hour when they would need the red phone then why have it there anyways. Three people standing around talking I would have thought at least one of them would have been able to assist me a little better. But you know it's almost closing time nobody wants to do their job so they just act like they...

Curbside pickup is total waste of time! Tonight was my second order in two weeks. Last week's order had an error (missing item) that I didn't discover until I got home & unpacked order. That mistake took 3 phone calls, a half hour on hold, an unanswered email request for help, then finally got thru to someone who apologized and added a credit to my account for the error.

So I naively decided to order again, one reason was to get the item I was shorted the previous week. Other items were on sale or had good coupon deals, like buy 2 get 2 free, so I ordered 18 different items. The online order process is pretty easy. When I arrived to pick up, it was less than a five minute wait, and the girl who brought the order out didn't say there were any problems with my order (out of stocks or substitutions) so I happily went home to unpack.

Only to discover that there were, in fact, 10 of the 18 items I ordered apparently out of stock, and two items were substituted with more expensive items ($10 total difference), without giving me the option to decline the substitutions. And, my buy 2/get 2 free water deal was messed up, since I only got ONE of my FOUR water items.

Right now, I'm in my 25th minute of holding for a "Customer Care Representative" to try to fix this mess.

Frankly, I think the staff they use as "shoppers" are not very motivated to actually fill orders or look for reasonable substitutes. For example, my order of ONE strawberry Toaster Pastries box was unfilled. Hard to believe that there wasn't a single other flavor option in the entire freezer section to offer as a substitute. The other nine items I didn't get probably had substitute options as well, but it's apparently tough to get good help these days.

If you like surprises and guessing how many items you might actually receive, and paying more for things that you didn't want, then go right ahead and use the online ordering. Otherwise, avoid Meijer until they can fix...

Update: Updating my review as the guy who takes care of carts stares at and is honestly harassing me.. I was nice to him one too many times, and ever since, he demands I acknowledge him whether I look his way or not, shouting "hello ma'am!!!" even across several people to talk to me when I am purposely avoiding even making eye contact with him. He even followed me out to my car a few times asking for my cart.. at night... when I specifically told him that he didn't have to do that. So I have been shopping at Kroger to avoid this store. The nail in the coffin was when I went in there for Christmas shopping for an order of over $400, they couldn't find a price for something bc their store was chronically UNLABELED, and instead asked me to go ACROSS the store to get an accurate price, else they would just make up a price and "that's the only way I can sell this to you, ma'am." This was Delonna who was super rude and horrible to me when I was nice to them, as I knew the holidays would be stressful for everyone involved. Yet they put responsibility on me as the customer to get prices that I literally wouldn't have been able to find due to no posted tags or signs, then started making up prices, while refusing to sell me something in a dismissive and really rude, unacceptable manner. If you can't take proper responsibility as a store associate to a loyal customer who regularly pays hundreds if not thousands of dollars to your store, maybe you should have a think about that. I'm completely done with this store and will find other places to shop at this...