Belk — Local services in Fort Worth

I ordered a bra online and went to the store for what I was told would be a quick and easy return. I took the email receipt that had the order number on it with me. The salesperson said they needed a different email. To make a long story a little shorter. I went through 3 associates and was taken to yet another cashier with the Manager and still they couldn't give me a refund, they said because I paid with PayPal they needed a specific barcode. During this pandemic, I had them go through multiple emails handling my phone 4 in fact that all had showed I had purchased the item. Order received, order shipped, receipt from PayPal and order delivered and still not able to do more than store credit. Which at this point of my frustration, I don't want to ever shop there again. After 45 min....yes, 45 minutes miraculously after me telling them I was going to contact Corporate, as the receipt I had stated, take this receipt and get a refund at any Belk store, they decided they could in fact give me a cash refund. Really.... you choose to lose a customer by a $31 bra? Boggles the mind. I left the store and called corporate. After a 10 min hold for a manager and them taking my phone number 2 times in case we got disconnected, during our conversation they either hung up or we got disconnected. Of course no call back. Belk you need some customer service skills for whatever customers you...

My trip into Belk was to buy men's clothing for a job change. Entering the store I was promptly reminded by a greeter that mask's are required. An oversight on my part as I forgot to put it on before entering. I started looking for my size in pants, only to discover that my size was almost non-existent. (I guess my size is common.) I did finally find pants in the bargain rack, but strangely, I could not find pants and suit jackets to match. Due to how expensive the clothing is it becomes necessary to use a coupon. I would have bought more, but since Belk has all their fitting rooms CLOSED, I was only willing to risk a single pair of pants, a long sleeve shirt, sport jacket and two ties. I paid and left, but upon reviewing my receipt, I found a shirt that should have been discounted 80% was only discounted 30%. The shirt was $42 discounted! So, back to the store to get it corrected. Summary: You're losing business by keeping your fitting rooms closed. Second, it makes no sense to mark your clothing up so high that people have to use coupons just to get a moderate price on...

I was here today to return a pair of pants an pick up some MAC products. Anthony is MAC is wonderful and very knowledgeable. I use to drive to the parks mall because I followed my Mac consultant from the hikes store to there until he left to Galveston. I’ve had a few iffy experiences since until today ;) so nice ! Hopefully he stays out for a while . My return turned out to be extremely difficult due to online shopping issues , the two men who helped me did a great job under a bad situation due to your computer system. The one lady who tried to help should not behave as though someone is lying or a thief because things aren’t looking right. Having to show her my actual bank app that showed my purchase which matched my email which also matched the tag on the bag seemed ridiculous, most people would be humiliated by that but I’m use to being stereotyped. It’s unfortunate considering everything else was such a great experience . SO to the men of belk today - thank you! … it was beyond wonderful experience for me today even with the odd...