James Avery Artisan Jewelry — Local services in Fort Worth

The massive disrespect I have received at this location was disgusting! Walked in to ask for a charm for my partners birthday and was pointed in the direction it was in. No one was in the store and continued to look for the charm in the direction I was pointed to rather than shown. Once I found the charm, I asked the woman nicely to see if I can get that one. As she approached me she said “Oh she’s going to love that!” Of course I corrected her saying “it’s a he” she gave me the most disgusted look.

So I asked her if there was a problem and decided to not answer. I continued to look around and she continued to stare me down after she came from the back to get the charm for me. Coming to the counter, the lady asked “Does she want a chain for the charm?” Correcting her again saying “it’s a he” she looked at me in disgust and told me my total for the charm.

I felt extremely discriminated and degraded as a human within that moment! I will not support this location again and rather drive the extra hour to Northpark Dallas with the amazing customer...

This is the store I regularly go to; usually it has excellent customer service. Today though I was helped by Lana whose customer service is really poor quality. I went in to pickup the chain I had repaired & the charm bracelet with a new charm put on it. I was having trouble putting on the cross on the repaired chain. She asked if I needed help, I said yes and then asked her to switch the cross around (so it faced the other way) she didn’t respond or do as I requested. I had to do it myself and then went and gossiped to a co-worker about me. This is extremely poor customer service and she needs to be retrained. She gives James Avery a...

This is by far the best James Avery store. Don't waste your time going anywhere else. They are very welcoming and helpful. I wanted to get some jewelry for my son's upcoming wedding. Angela took very good care of us, made helpful suggestions, and provided truly outstanding customer service! Zara was extremely helpful with a suggestion for a ring that wasn't quite what I wanted but her suggestion made all the difference. Now it's my favorite ring! Today I went to another JA store and had some issues so I contacted Angela. She immediately took care of everything even though I wasn't at her store. They have earned a...