Metro by T-Mobile — Local services in Fort Worth

WARNING WARNING WARNING(Alondra is her name) WHEN YOU PAY YOUR BILL AT THIS LOCATION, ONCE YOU LEAVE THE STORE, THE EMPLOYEES TAKE YOUR MONEY OUT YOUR ACCT AND TRANSFER IT TO THERES.. I RECEIVED A CONFIRMATION NUMBER AFTER I PAID MY PHONE BILL, THEY DO NOT GIVE RECIEPTS AT THIS STORE. 10DAYS LATER MY PHONE GOT CUT OFF AND CUSTOMER SERVICE SAID THAT SOMEONE TOOK MY.PAYMENT OUT OF MY ACCT AND TRANSFERRED TO SOME ONE ELSE ACCT. WENT TO COOPERATE OFFICE AND IT STATED IN THE NOTES THAT SOMEONE PROVIDED A RECIEPT AND THE MONEY WAS TOOKEN OUT OF MY ACCT. SO A FEW DAYS AGO THEY FIXED IT OVER THE PHONE BY A SUPERVISOR. WELL TODAY I WOKE UP 10/19 AND MY PHONES OFF AGAIN. THIS IS MY 3 RD TRIP SO FAR TODAY GOING BACK N FOURTH TO METRO BY TMOBILE. I AM WARNING EVERYONE, THESE PEOPLE WILL TAKE UR MONEY OUT UR ACCOUNT SOON AS U PAY AND LEAVE. THEY WILL JUST SAY A CONFIRMATION NUMBER WILL BE SENT TO YOUR PHONE WHEN U ASK...

Although the man was nice he basically played in my face that resulted in me having to be otp with customer service for an hour fixing my plan. I only went to upgrade my phone and he changed my entire plan with all 3 lines. When dealing with someone else's money you need to be very clear and thorough. My plan went from 90 to 150 and he didn't say word. Didn't realize it until it was time to pay my bill that he changed my entire plan. Now I realize that "free" case that he gave me i in fact payed for it smh. Clear concise community goes a long way. Will not be visiting this...

Bad experience with this store, i tried to port my number from cricket and they said they couldn't because my line was suspended with cricket , so i bought a phone , i went to another store to get accessories and i told them about i could't get my number, and they helped me with that, I GOT my number and also a free phone, i tried to returned the phone and basically they told me i have to wait until my bank processed they amount i spent with them, i will never ever go back to...