Nike Factory Store - Park City — Local services in Four Corners States

!!PLEASE READ!! HORRIBLE and the most embarassing experience at this nike outlet in park city. The owner/manager needs to clean up their employees and how they treat customers. I was in line waiting to pay, the girl at the front was already messing with the recipet machine. She closed it and started ringing me up. Total was $80.12, I swipe my card it said approved BUT no receipt printed. She asked a fellow coworker for help and wasn't able to figure out what was going on. Then she calls another employee over Drew, and he strarted messing with the receipt machine. Then said he'll go in the back to see if he can print my receipt. At that moment I got a confirmation text of the purchase i made. He comes back out and tells me, "on our end it says pending meaning it didn't go through". I told him I got my conformation from my bank that it did and SHOWED IT to the girl and him . He wanted to run my card AGAIN and I'm like well no, that would be a total of $160, he then said one of the transactions will drop. So I said forget it and gave him what I ALREADY PAID FOR hoping that money they just took from my acct really gets put back into my acct. He didn't even bother to ask for my name or number just in case it went through and I can come and get what I BOUGHT. The very next day I logged into my bank acct and sure enough it was POSTED and NOT pending. I go back there and already he comes out with an ATTITUDE!! He asked to see the bank statement, I showed it to him so he can see the transaction I did the night before And how it posted that SAME NIGHT. He THEN says, i need you to call your bank and speak to a rep to make sure that the transaction went through. He was saying it may say posted on your acct but it may not have went through. I called my bank, got the rep on the phone and she was able to verify the transaction went through. He STILL WAS GIVING ME A HARD TIME ABOUT IT. What else did he want me to prove. Honestly!!! To top it off we were leaving soon yo fly back to st. Geroge. We spoke to his manager and he was blaming that it does happen from time to time and was apologetic. But y'all will just let your customer WALK out with out their merchandise they paid for?? Scam or No? Then the manager kept saying we would have to dispute that with my bank. I'm like dispute what, I paid for my merchandise it went through, so why do I need to take this up with my bank. So DREW ended up getting the leggings I PAID for (which one was the WRONG PAIR and can return it because I have no receipt!!) And says well I'll just give you the stuff, he asked for my name and number, he had my card number just in case on their end it "still didn't" go through. Then makes a smart ads comment, "well if it doesn't go through merry early Christmas to you ". Seriously?! They reimbursed me $11 for dealing with that embarrassing issue and STILL ended up with a WRONG PAIR OF LEGGINGS. I should of ckd the bag...

I loved shopping here. My family and I have spent thousands here in our time going here. But will no longer shop here because of the dishonesty of the staff. On a Saturday My dad had left his card on the counter after a purchase. After leaving he realized he had left it there because it is the only place he shops at when coming to park city and driving from Holliday, Utah. We called Nike outlet and they confirmed that they had the card. We said we would return on Monday to pick it up because it was a long drive down and they would be closed when we got there. In between that time 800$ had been spent on the card. We called Nike outlet asking about the transactions on Monday when we were gonna drive down and pick up the card. And the Nike outlet staff had said they checked the security video and said they saw the staff member putting it into the safe after my dad had placed it on the counter and left. Well before we made the call to Nike outlet a call was made to our bank and asked about the time of the transactions and locations. And it was in between the time that he had left the card their at the Nike outlet location. So the card was in the hand of the employees of Nike outlet. Nike said they would recheck the footage and give us a call back. Well, they did and they denied all those transactions happened. I know we can pin point exactly who it is by going to the stores which were provided by my bank and go through the security camera on which register was used with the card. But will not, this is just to make those aware of the type of establishment the nike outlet in Park city is. Dishonest.... We are excited to try on...

Drove over an hour to shop at this Nike outlet store, waited in line for 25 minutes and my daughter had to go use the restroom, when we came back they had let the whole line in and it was 15 minutes before closing time. They lock the doors and said nobody else can come in, we asked why because it wasn’t 7 PM yet and we had driven over an hour to get to the store, we also let the lady at the door know that we just run to the restroom real quick and we’re in the same lane that you let him, she said sorry you’ll have to come back tomorrow. We let her know that we drove over an hour to get there and she said sorry! I called the manager at the store and let her know what happened and she said yeah if we let more people in based on that excuse we would have to let hundreds of more people in. Anyway everybody from the door person to the manager could care less and it seem like they just wanted to get out for...