Mattress Firm Park City — Hotel in South Snyderville Basin

I had a good experience looking at mattresses, getting walked through the remote control on the base I was laying on. I asked how much for the base and mattress together and I was quoted a price, it sounded fair so I bought them. My parents had to take delivery because of my work schedule so when I got home I was surprised to see that what they delivered was not what I ordered. I drove back 3 days in a row (25 mile round trip each time,) getting the run around each time. I finally got to speak with the manager and she rushed me out of the store as soon as I told her what had happened, like I was an intrusive burglar or something. She promised she'd call me by the end of that day with an answer either way. She did not call! I had my parents call her the next day and she said she was going on vacation for 1 week and by the time she got back she'd have it cleared up. My family has been in the car business in the community for almost 80 years so I'm confident when I say, that is not how you treat paying customers and not an acceptable business practice. In the car business their is a term for what they did, it's the classic BAIT AND SWITCH! They show you the nice"show room model," and then deliver to the customer the base model without all the bells and whistles. I will be happy to update this review if they actually stay true to there word and deliver the product...

as if finding a mattress isn't hard enough you have to think about hmmm am I getting ripped off or am I just being cheap lol well all tell you what if your not buying and dealing with Mr. chris W. you are definitely missing out on an effortless experience I mean his knowledge alone helps ease any questioning that you might have as well as his professionalism is un matched at the end of my experience I left extremely happy reassured that I had gotten the best bed for the best price and most of all I felt special like he had pulled out all the stops just for me. I know you don't buy mattress every day but now I wish I could lol he defiantly has a life long customer here and I will be referring him to all my...

We went to mattress firm on recommendation from our neighbors. Dayne was extremely helpful. He was not pushy and let us lie on all the beds that we wanted to. He gave us all the time we needed. Even though we were spending a lot more than we thought we would, we think we got a quality mattress (Beauty Rest Black) which we will keep for a long time.

Delivery came in the time slot that was sent to us. That has not been the case with the bed frame that was supposed to come a day earlier. We are still waiting for that one. After assessing the path and clearing any objects that would cause problems, the two men efficiently moved the king size mattress to our upstairs bedroom.

I would definitely...