AC Hotel Park City — Hotel in Four Corners States

My recent stay at this hotel turned out to be quite memorable, thanks to some standout staff members who truly embodied the Marriott International brand's commitment to guest satisfaction and service excellence. Bianca at the front desk, along with the breakfast staff, housekeeping staff, were highlights of professionalism and kindness that significantly enhanced my experience.

Bianca impressed me with her expertise and professional demeanor. She exemplified Marriott’s standard of "putting people first" by taking the time to listen attentively, making me feel valued and respected. This was particularly noteworthy given the initial challenges of my visit. At first, I felt overlooked and met with a somewhat hostile reception. Although I addressed these concerns with several staff members, the response was polite yet lacked the depth of understanding expected from a Marriott establishment. Thankfully, the situation was partially remedied with the offer of additional loyalty points, which I accepted.

The breakfast server was exceptionally sweet and engaging, enriching my morning not only with excellent service but also by teaching me a few phrases in Spanish—a delightful touch that added to the uniqueness of my stay.

Regarding the accommodations, the rooms were excellent—comfortable, well-appointed, and featuring wonderfully soft and fluffy beds that align with Marriott’s high standards for comfort and quality.

In terms of service, if I were to rate my stay based solely on my interactions with Bianca and the breakfast attendant, it would be a 10/10. Without their exceptional service, however, the overall rating would drop to a 5.5/10 due to the broader communication issues with the rest of the staff. These interactions often felt dismissive and not up to the Marriott standard of service excellence.

I advise hotel management to further invest in training staff on effective communication techniques. Ensuring that all guest concerns are not just heard but fully understood and addressed promptly will help maintain the high standards of the Marriott brand and elevate the entire guest experience to the level demonstrated by Bianca and the...

Location is great. Room was clean. Staff was nice enough. Unfortunately, our stay here was significantly impacted by the noise at this hotel. Would not recommend staying here unless you are a very deep sleeper, or plan on waking up at 7am daily, as it was impossible for us to sleep past 7am on our vacation due to the noise. The walls are PAPER THIN, and even earplugs and a sound machine did not alleviate the noise. The design of this hotel/materials used is poor. We have stayed at many AC and Marriot properties of a similar caliber, and the noise here was the worst we've experienced. After the first night, we asked to be moved to a higher floor to at least help with the noise from the floor above, and the staff was nice enough to accommodate us. However, not only could we hear every step from the people above us, but we could also hear steps and movements from people next to us--even on the top floor.

Additionally, our biggest issue with this hotel is that housekeeping staff either woke or kept us up every morning of our stay. We understood they have a job to do, but they were very loud, and started very early. We were first woken up by our next door neighbor packing and checking out for an hour, and then had housekeeping cleaning the room loudly for a hour after that. After the second night, we directly asked the front desk about the noise from housekeeping, and were informed they would ensure housekeeping was not in the room next to ours the next morning. Come the next morning, sure enough, we were woken up again by housekeeping banging around in the room directly next door . The housekeeper had airpods in, and perhaps was unaware of the level of noise she was making as result. We also did understand the need to loudly clean the room next to us so early on a Monday, when checkout is at noon, and we had been assured this would not happen for our last night. It was unfortunate all around and significantly impacted our vacation, as we were...

Matthew J Wilkinson 2/5 I don't like the new look and feel nearly as much as the old Hampton look and feel, before Marriott took it over. The square toilet is not comfy - dumb design, and it extends away from the wall so far that you can barely reach the toilet paper which is on the wall beside the toilet tank behind you. The sink is too shallow, only 3 inches deep, and there isn't enough room between it and the faucet, so when washing hands, you're bumping the bottom of the sink just to get your hands under the faucet - super awkward. And there is no way to turn off the motion sensor bathroom lights - and there are a lot of lights in there. It's like an operating room. So, when you get up in the night to use the toilet, the bathroom lights kick on and light up the bedroom too, before you can get the bathroom door shut. Do designers actually try this stuff before they put it in a hotel?! The rooms have a sanitized look and feel - reminds me of a hospital room. There's no tub - just a shower; they apparently don't want you spending too much time in the bathroom. The rooms are not carpeted - just vinyl plank flooring, which is easy to clean but not nearly as comfy on the bare feet. And the breakfast is no longer included in the reservation price. Clearly, Marriott remade this place for the business exec, and not for vacationers, even though business execs will have just as much trouble washing their hands... But, if you're on vacation, particularly with kids, don't stay here. The family won't like it at all. It's just my wife and I, but we...